The Legacy Rehab & Care Center
Bullhead City, Mohave County, Arizona · CCN 035097 · For-profit (Corporation) · not part of a chain
CMS rates The Legacy Rehab & Care Center 5 of 5 overall as of August 2026. 120 certified beds, 79 residents a day on average. 4 citations on record from the current inspection cycles; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★★ 5 of 5 |
|---|---|
| Health inspections | ★★★★★ 5 of 5 |
| Staffing | ★★★☆☆ 3 of 5 |
| Quality measures | ★★★☆☆ 3 of 5 |
| Quality: long-stay / short-stay | 3 / 3 of 5 |
Staffing
| Total nurse staffing | 3.5342 hours per resident per day |
|---|---|
| Registered nurses | 0.39982 hours per resident per day |
| Weekend total | 3.17889 hours per resident per day |
| Nursing staff turnover | 41.7% (registered nurses 42.9%) |
| Administrators who left | 1 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-05-15 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-06-18 |
| 2025-09-09 complaint survey |
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · tag F0628 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-11-01 |
| 2023-02-09 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · tag F0921 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-02-20 |
| 2023-02-09 | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · tag F0645 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-02-20 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Creative Care Inc. Organization | adp of the snf | — | 2025-01-21 |
| Ernest L Harman Md Zia Way LLC Organization | adp of the snf | — | 2025-02-14 |
| Creative Care Inc. Organization | direct ownership interest | — | 2013-05-03 |
| Creative Care Inc. Organization | operational/managerial control | — | 2025-01-21 |
| Ernest L Harman Md Zia Way LLC Organization | operational/managerial control | — | 2008-01-01 |
| Collins, Jessica Individual | adp of the snf | — | 2017-02-28 |
| Collins, Jillian Individual | adp of the snf | — | 2017-02-28 |
| Collins, Joshua Individual | adp of the snf | — | 2017-02-28 |
| Harman, Ernest Individual | adp of the snf | — | 2008-01-01 |
| Lingenfelter, Fred Individual | adp of the snf | — | 2014-01-01 |
| Napier, Pierre Individual | adp of the snf | — | 2022-04-01 |
| Ott, Kristen Individual | adp of the snf | — | 2012-02-01 |
| Overson, Sara Individual | adp of the snf | — | 2014-01-01 |
| Terry, Sandra Individual | adp of the snf | — | 2014-01-01 |
| Collins, Jessica Individual | corporate director | — | 2017-02-20 |
| Napier, Pierre Individual | corporate officer | — | 2022-04-01 |
| Ott, Kristen Individual | corporate officer | — | 2021-08-16 |
| Collins, Jessica Individual | direct ownership interest | — | 2017-02-28 |
| Collins, Jillian Individual | direct ownership interest | — | 2017-02-28 |
| Collins, Joshua Individual | direct ownership interest | — | 2017-02-28 |
| Lingenfelter, Fred Individual | direct ownership interest | — | 2014-01-01 |
| Overson, Sara Individual | direct ownership interest | — | 2014-01-01 |
| Terry, Sandra Individual | direct ownership interest | — | 2014-01-01 |
| Collins, Jessica Individual | managing control - governing body | — | 2017-02-20 |
| Napier, Pierre Individual | managing control - governing body | — | 2022-01-01 |
| Ott, Kristen Individual | managing control - governing body | — | 2012-01-01 |
| Collins, Jessica Individual | operational/managerial control | — | 2017-02-20 |
| Harman, Ernest Individual | operational/managerial control | — | 2008-01-01 |
| Napier, Pierre Individual | operational/managerial control | — | 2022-04-01 |
| Ott, Kristen Individual | operational/managerial control | — | 2021-08-16 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for The Legacy Rehab & Care Center.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Mohave County.