Royal Palms Post Acute

Name: Royal Palms Post Acute: CMS nursing home record
Creator: Centers for Medicare & Medicaid Services
License: https://www.usa.gov/government-works

Glendale, Los Angeles County, California · CCN 055899 · For-profit (LLC) · part of Serrano Group (11 facilities, chain average 1.9 stars)

CMS rates Royal Palms Post Acute 2 of 5 overall as of August 2026. 140 certified beds, 130 residents a day on average. 101 citations on record from the current inspection cycles, 2 at immediate jeopardy; 2 fines totalling $79,980 and 2 payment denials.

CMS’s ratings

The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.

Overall	★★☆☆☆ 2 of 5
Health inspections	★☆☆☆☆ 1 of 5
Staffing	★★★★☆ 4 of 5
Quality measures	★★★★★ 5 of 5
Quality: long-stay / short-stay	5 / 4 of 5

Staffing

Total nurse staffing	3.97098 hours per resident per day
Registered nurses	0.43604 hours per resident per day
Weekend total	3.70507 hours per resident per day
Nursing staff turnover	30.3% (registered nurses 14.3%)
Administrators who left	0

Citations from health inspections

Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.

Survey	Finding	Severity	Status
2026-06-01 complaint survey	Provide or get specialized rehabilitative services as required for a resident. Quality of Life and Care Deficiencies · tag F0825	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2026-06-26
2026-06-01 complaint survey	Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · tag F0552	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-06-26
2026-06-01 complaint survey	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0600	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-06-26
2026-06-01 complaint survey	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · tag F0686	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-06-26
2026-06-01 complaint survey	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · tag F0695	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-06-26
2026-06-01 complaint survey	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · tag F0921	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-06-26
2026-05-20 complaint survey	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-06-12
2026-04-30 complaint survey	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-19
2026-04-09	Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · tag F0814	F No actual harm, with potential for more than minimal harm; widespread	Deficient, Provider has date of correction 2026-05-14
2026-04-09	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · tag F0578	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2026-05-04
2026-04-09 complaint survey	Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · tag F0725	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2026-05-04
2026-04-09	Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary Deficiencies · tag F0805	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2026-05-15
2026-04-09	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2026-05-15
2026-04-09	Have a policy regarding use and storage of foods brought to residents by family and other visitors. Nutrition and Dietary Deficiencies · tag F0813	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2026-05-15
2026-04-09	Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2026-05-04
2026-04-09	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · tag F0550	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-04
2026-04-09	Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · tag F0552	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-04
2026-04-09 complaint survey	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · tag F0580	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-04
2026-04-09	Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0604	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-04
2026-04-09	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-04
2026-04-09	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-04
2026-04-09	Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · tag F0688	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-04
2026-04-09	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-04
2026-04-09	Provide medically-related social services to help each resident achieve the highest possible quality of life. Quality of Life and Care Deficiencies · tag F0745	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-04
2026-04-09	Provide timely, quality laboratory services/tests to meet the needs of residents. Administration Deficiencies · tag F0770	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-04
2026-04-09	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · tag F0804	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-18
2026-04-09	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · tag F0842	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-04
2026-04-09	Implement a program that monitors antibiotic use. Infection Control Deficiencies · tag F0881	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-04
2026-04-09	Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · tag F0919	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-05-04
2026-03-10 complaint survey	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-04-03
2026-02-25 complaint survey	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-03-24
2026-02-25 complaint survey	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-03-31
2026-02-11 complaint survey	Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2026-03-05
2026-02-03 complaint survey	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-02-19
2025-12-30 complaint survey	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2026-01-24
2025-12-30 complaint survey	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-01-24
2025-12-23 complaint survey	Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. Resident Rights Deficiencies · tag F0627	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-01-22
2025-12-23 complaint survey	Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of Life and Care Deficiencies · tag F0740	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2026-01-22
2025-05-20 complaint survey	Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2025-06-13
2025-04-08 complaint survey	Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2025-05-02
2025-02-28	Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · tag F0814	F No actual harm, with potential for more than minimal harm; widespread	Deficient, Provider has date of correction 2025-03-24
2025-02-28	Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · tag F0558	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-03-24
2025-02-28	PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · tag F0645	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-03-24
2025-02-28	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-03-24
2025-02-28	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · tag F0657	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-03-24
2025-02-28	Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. Quality of Life and Care Deficiencies · tag F0676	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-03-24
2025-02-28	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-03-24
2025-02-28	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · tag F0686	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-03-24
2025-02-28	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · tag F0695	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-03-24
2025-02-28	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-03-24
2025-02-28	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · tag F0842	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-03-24
2025-02-28	Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · tag F0921	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-03-24
2025-02-28	Have policies on smoking. Environmental Deficiencies · tag F0926	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-03-24
2025-02-28	Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. Environmental Deficiencies · tag F0912	B No actual harm, with potential for minimal harm; pattern	Deficient, Provider has date of correction 2025-03-24
2025-02-06 complaint survey	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · tag F0580	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-03-03
2025-02-06 complaint survey	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-03-03
2024-10-18 complaint survey	Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · tag F0552	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2024-11-11
2024-09-04 complaint survey	Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. Nutrition and Dietary Deficiencies · tag F0808	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-09-27
2024-06-25 complaint survey	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · tag F0657	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-07-22
2024-06-25 complaint survey	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-07-22
2024-06-25 complaint survey	Provide medically-related social services to help each resident achieve the highest possible quality of life. Quality of Life and Care Deficiencies · tag F0745	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-07-22
2024-05-13 complaint survey	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · tag F0585	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-05-31
2024-05-13 complaint survey	Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · tag F0757	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-05-31
2024-05-01 complaint survey	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · tag F0580	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-05-28
2024-05-01 complaint survey	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0698	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-05-28
2024-04-17 complaint survey	Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0604	J Immediate jeopardy to resident health or safety; isolated	Deficient, Provider has date of correction 2024-05-16
2024-04-17 complaint survey	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0609	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-05-16
2024-04-17 complaint survey	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-05-16
2024-03-20 complaint survey	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0600	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-09
2024-03-20 complaint survey	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0609	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-09
2024-02-23	Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. Nutrition and Dietary Deficiencies · tag F0806	K Immediate jeopardy to resident health or safety; pattern	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · tag F0686	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · tag F0558	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · tag F0585	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0602	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-04
2024-02-23 complaint survey	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0609	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · tag F0657	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Provide medically-related social services to help each resident achieve the highest possible quality of life. Quality of Life and Care Deficiencies · tag F0745	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. Nutrition and Dietary Deficiencies · tag F0801	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · tag F0919	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-04-04
2024-02-23	Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. Environmental Deficiencies · tag F0912	B No actual harm, with potential for minimal harm; pattern	Deficient, Provider has date of correction 2024-04-04
2024-02-16 complaint survey	Prepare residents for a safe transfer or discharge from the nursing home. Resident Rights Deficiencies · tag F0624	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-03-05
2024-01-31 complaint survey	Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0602	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-02-20
2024-01-10 complaint survey	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · tag F0550	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-02-02
2024-01-10 complaint survey	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-02-02
2024-01-10 complaint survey	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-02-02
2024-01-10 complaint survey	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · tag F0686	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-02-02
2024-01-04 complaint survey	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-01-25
2024-01-04 complaint survey	Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · tag F0725	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-01-25
2023-11-22 complaint survey	Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights Deficiencies · tag F0557	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2023-12-12
2023-11-14 complaint survey	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2023-12-04
2023-09-08 complaint survey	Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights Deficiencies · tag F0557	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2023-10-06
2023-08-24 complaint survey	Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · tag F0558	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2023-09-21
2023-08-24 complaint survey	Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0697	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2023-09-21
2023-08-24 complaint survey	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · tag F0842	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2023-09-21

Fines and payment denials

Date	Penalty	Amount
2024-04-17	Payment denial for 15 days from 2024-05-16	—
2024-04-17	Fine	$45,767
2024-01-04	Payment denial for 17 days from 2024-03-23	—
2024-01-04	Fine	$34,213

Who owns and runs it

Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.

Name	Role	Share	Since
Palms Licensee 3 LLC Organization	5% or greater direct ownership interest	100%	2016-01-01
Bin Mendel LLC Organization	5% or greater indirect ownership interest	—	2016-01-01
Bl Cali Partners LLC Organization	5% or greater indirect ownership interest	—	2016-01-01
Js Fenton LLC Organization	5% or greater indirect ownership interest	—	2016-01-01
Rgf Consulting LLC Organization	5% or greater indirect ownership interest	—	2016-01-01
Serrano Group LLC Organization	5% or greater indirect ownership interest	—	2016-01-01
Serrano Partners LLC Organization	5% or greater indirect ownership interest	—	2016-01-01
Yaame LLC Organization	5% or greater indirect ownership interest	—	2016-01-01
Palms Licensee 3 LLC Organization	operational/managerial control	—	2016-01-01
Fensterman, Howard Individual	5% or greater indirect ownership interest	—	2016-01-01
Fensterman, Jordan Individual	5% or greater indirect ownership interest	—	2016-01-01
Fensterman, Robert Individual	5% or greater indirect ownership interest	—	2016-01-01
Jacobs, Dov Individual	5% or greater indirect ownership interest	—	2016-01-01
Leibson, Staci Individual	5% or greater indirect ownership interest	—	2016-01-01
Taub, Judah Individual	5% or greater indirect ownership interest	—	2016-01-01
Jacobs, Dov Individual	corporate officer	—	2016-01-01
Ter Oganesyan, Lusine Individual	operational/managerial control	—	2016-01-01

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Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Los Angeles County.