Plymouth Village
Redlands, San Bernardino County, California · CCN 055914 · Non-profit (Corporation) · part of Humangood (17 facilities, chain average 4.5 stars)
CMS rates Plymouth Village 4 of 5 overall as of August 2026. 48 certified beds, 43 residents a day on average. 23 citations on record from the current inspection cycles; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★☆ 4 of 5 |
|---|---|
| Health inspections | ★★★★☆ 4 of 5 |
| Staffing | ★★★★☆ 4 of 5 |
| Quality measures | ★★★★☆ 4 of 5 |
| Quality: long-stay / short-stay | 5 / 4 of 5 |
Staffing
| Total nurse staffing | 4.53105 hours per resident per day |
|---|---|
| Registered nurses | 0.32411 hours per resident per day |
| Weekend total | 4.01827 hours per resident per day |
| Nursing staff turnover | 26.5% |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-05-28 complaint survey |
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · tag F0842 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-06-04 |
| 2025-06-19 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2025-07-10 |
| 2025-06-19 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2025-07-10 |
| 2025-06-19 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · tag F0550 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-07-10 |
| 2025-06-19 | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · tag F0695 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-07-10 |
| 2025-06-19 | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · tag F0759 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-07-10 |
| 2025-06-19 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · tag F0842 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-07-10 |
| 2024-04-26 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · tag F0726 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2024-05-20 |
| 2024-04-26 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · tag F0804 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2024-05-20 |
| 2024-04-26 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2024-05-20 |
| 2024-04-26 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · tag F0693 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-05-20 |
| 2024-04-26 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-05-20 |
| 2024-04-26 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-05-20 |
| 2024-04-26 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-05-20 |
| 2023-03-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2023-04-18 |
| 2023-03-10 | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · tag F0558 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-04-18 |
| 2023-03-10 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · tag F0584 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-04-18 |
| 2023-03-10 | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · tag F0641 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-04-18 |
| 2023-03-10 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-04-18 |
| 2023-03-10 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · tag F0690 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-04-18 |
| 2023-03-10 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-04-18 |
| 2023-03-10 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-04-18 |
| 2023-03-10 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · tag F0921 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-04-18 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Humangood Norcal Organization | 5% or greater direct ownership interest | 100% | 1967-01-01 |
| Humangood Organization | 5% or greater indirect ownership interest | 100% | 2016-05-01 |
| U.S. Bank Organization | 5% or greater security interest | — | 2018-04-01 |
| Baker Tilly US LLP Organization | adp of the snf | — | 2024-10-15 |
| Hansen Organization | adp of the snf | — | 2017-03-27 |
| Humangood Organization | adp of the snf | — | 2025-12-05 |
| Humangood Norcal Organization | adp of the snf | — | 1967-01-01 |
| Humangood Socal Organization | adp of the snf | — | 1967-01-01 |
| U.S. Bank Organization | adp of the snf | — | 2018-04-01 |
| Washington Federal Organization | adp of the snf | — | 2020-10-27 |
| Humangood Norcal Organization | operational/managerial control | — | 1967-01-01 |
| Humangood Socal Organization | operational/managerial control | — | 1967-01-01 |
| Cochrane, John Individual | adp of the snf | — | 2009-08-10 |
| Davis, Victoria Individual | adp of the snf | — | 2023-08-06 |
| Drake, Brett Individual | adp of the snf | — | 2024-10-14 |
| Harrison, Michael Individual | adp of the snf | — | 2024-01-02 |
| Kelley, Albert Individual | adp of the snf | — | 2016-05-01 |
| Mcdonald, Andrew Individual | adp of the snf | — | 2020-01-01 |
| Nassar, Mohamed Individual | adp of the snf | — | 2020-07-01 |
| Vangelisto, Gwen Individual | adp of the snf | — | 2021-08-30 |
| Baker, Judith Individual | corporate director | — | 2012-04-25 |
| Battison, William Individual | corporate director | — | 2016-05-01 |
| Brown, Herman Individual | corporate director | — | 2016-05-01 |
| Christopherson, Joanne Individual | corporate director | — | 2025-03-20 |
| Feller, Irene Individual | corporate director | — | 2021-01-26 |
| Griffith, Alan Individual | corporate director | — | 2019-06-30 |
| Holmes, Michelle Individual | corporate director | — | 2016-05-01 |
| Kelley, Albert Individual | corporate director | — | 2016-05-01 |
| Roth, Sharon Individual | corporate director | — | 2018-12-08 |
| Vangelisto, Gwen Individual | corporate director | — | 2021-08-30 |
| Cochrane, John Individual | corporate officer | — | 2009-08-10 |
| Ghassemi, Bethany Individual | corporate officer | — | 2019-05-21 |
| Mcdonald, Andrew Individual | corporate officer | — | 2020-01-01 |
| Ogus, Daniel Individual | corporate officer | — | 2009-08-27 |
| Cochrane, John Individual | operational/managerial control | — | 2009-08-10 |
| Davis, Victoria Individual | operational/managerial control | — | 2023-08-06 |
| Drake, Brett Individual | operational/managerial control | — | 2024-10-14 |
| Ghassemi, Bethany Individual | operational/managerial control | — | 2019-05-21 |
| Harrison, Michael Individual | operational/managerial control | — | 2024-01-02 |
| Lopez, Jessica Individual | operational/managerial control | — | 2020-01-20 |
| Mcdonald, Andrew Individual | operational/managerial control | — | 2020-01-01 |
| Nassar, Mohamed Individual | operational/managerial control | — | 2020-07-01 |
| Ogus, Daniel Individual | operational/managerial control | — | 1995-10-17 |
| Vangelisto, Gwen Individual | operational/managerial control | — | 2021-08-30 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Plymouth Village.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in San Bernardino County.