Friendship Village Retirement
Waterloo, Black Hawk County, Iowa · CCN 165081 · Non-profit (Corporation) · not part of a chain
CMS rates Friendship Village Retirement 5 of 5 overall as of August 2026. 72 certified beds, 66 residents a day on average. 8 citations on record from the current inspection cycles, 1 involving actual harm; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★★ 5 of 5 |
|---|---|
| Health inspections | ★★★★☆ 4 of 5 |
| Staffing | ★★★★★ 5 of 5 |
| Quality measures | ★★☆☆☆ 2 of 5 |
| Quality: long-stay / short-stay | 2 / 2 of 5 |
Staffing
| Total nurse staffing | 4.77806 hours per resident per day |
|---|---|
| Registered nurses | 0.81205 hours per resident per day |
| Weekend total | 4.38009 hours per resident per day |
| Nursing staff turnover | 28.3% (registered nurses 23.1%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2025-11-17 | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · tag F0641 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-11-18 |
| 2024-10-09 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · tag F0644 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-10-10 |
| 2024-10-09 | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · tag F0641 |
B No actual harm, with potential for minimal harm; pattern | Deficient, Provider has date of correction 2024-10-10 |
| 2024-07-16 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
G Actual harm that is not immediate jeopardy; isolated | Past Non-Compliance 2024-01-26 |
| 2024-07-16 complaint survey |
Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · tag F0919 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-31 |
| 2023-08-10 complaint survey |
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · tag F0803 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-08-30 |
| 2023-08-10 complaint survey |
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-08-30 |
| 2023-08-10 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0600 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-08-30 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Friends Of Faith Retirement Homes, Inc. Organization | 5% or greater direct ownership interest | 100% | 1968-08-15 |
| Friends Of Faith Retirement Homes, Inc. Organization | adp of the snf | — | 1968-08-15 |
| Friends Of Faith Retirement Homes, Inc. Organization | operational/managerial control | — | 1968-08-15 |
| Adams, Sally Individual | adp of the snf | — | 2016-04-04 |
| Anderson, Craig Individual | adp of the snf | — | 2024-01-01 |
| Bauer, Rick Individual | adp of the snf | — | 2024-01-01 |
| Gillen, Steven Individual | adp of the snf | — | 2024-01-01 |
| Grady, Jim Individual | adp of the snf | — | 2024-01-01 |
| Hlad, Tom Individual | adp of the snf | — | 2024-01-01 |
| Jurgensen, Christina Individual | adp of the snf | — | 2025-01-04 |
| Kiewiet, Ronald Individual | adp of the snf | — | 2024-01-01 |
| Morris, Brad Individual | adp of the snf | — | 2024-01-01 |
| Nardini, Jay Individual | adp of the snf | — | 2024-01-01 |
| Ramesh, Pradeep Individual | adp of the snf | — | 2024-01-01 |
| Rygh, Christopher Individual | adp of the snf | — | 2024-01-01 |
| Smith, Robert Individual | adp of the snf | — | 2024-01-01 |
| Turner, Sheryl Individual | adp of the snf | — | 2024-10-12 |
| Uhlenhopp, Ellen Individual | adp of the snf | — | 2021-05-17 |
| Bauer, Rick Individual | corporate director | — | 2024-01-01 |
| Gillen, Steven Individual | corporate director | — | 2024-01-01 |
| Grady, Jim Individual | corporate director | — | 2024-01-01 |
| Hlad, Tom Individual | corporate director | — | 2024-01-01 |
| Jurgensen, Christina Individual | corporate director | — | 2025-01-04 |
| Kiewiet, Ronald Individual | corporate director | — | 2024-01-01 |
| Smith, Robert Individual | corporate director | — | 2024-01-01 |
| Uhlenhopp, Ellen Individual | corporate director | — | 2021-05-17 |
| Anderson, Craig Individual | corporate officer | — | 2024-01-01 |
| Morris, Brad Individual | corporate officer | — | 2024-01-01 |
| Nardini, Jay Individual | corporate officer | — | 2024-01-01 |
| Rygh, Christopher Individual | corporate officer | — | 2024-01-01 |
| Turner, Sheryl Individual | corporate officer | — | 2024-10-12 |
| Adams, Sally Individual | operational/managerial control | — | 2016-04-04 |
| Anderson, Craig Individual | operational/managerial control | — | 2024-01-01 |
| Bauer, Rick Individual | operational/managerial control | — | 2024-01-01 |
| Gillen, Steven Individual | operational/managerial control | — | 2024-01-01 |
| Grady, Jim Individual | operational/managerial control | — | 2024-01-01 |
| Hlad, Tom Individual | operational/managerial control | — | 2024-01-01 |
| Jurgensen, Christina Individual | operational/managerial control | — | 2025-01-04 |
| Kiewiet, Ronald Individual | operational/managerial control | — | 2024-01-01 |
| Morris, Brad Individual | operational/managerial control | — | 2024-01-01 |
| Nardini, Jay Individual | operational/managerial control | — | 2024-01-01 |
| Ramesh, Pradeep Individual | operational/managerial control | — | 2024-01-01 |
| Rygh, Christopher Individual | operational/managerial control | — | 2024-01-01 |
| Smith, Robert Individual | operational/managerial control | — | 2024-01-01 |
| Turner, Sheryl Individual | operational/managerial control | — | 2024-10-12 |
| Uhlenhopp, Ellen Individual | operational/managerial control | — | 2021-05-17 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Friendship Village Retirement.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Black Hawk County.