Good Neighbor Home
Manchester, Delaware County, Iowa · CCN 165503 · Non-profit (Corporation) · not part of a chain
CMS rates Good Neighbor Home 3 of 5 overall as of August 2026. 112 certified beds, 94 residents a day on average. 8 citations on record from the current inspection cycles, 1 at immediate jeopardy; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★☆☆ 3 of 5 |
|---|---|
| Health inspections | ★★☆☆☆ 2 of 5 |
| Staffing | ★★★★★ 5 of 5 |
| Quality measures | ★★☆☆☆ 2 of 5 |
| Quality: long-stay / short-stay | 2 / 3 of 5 |
Staffing
| Total nurse staffing | 4.32815 hours per resident per day |
|---|---|
| Registered nurses | 0.96434 hours per resident per day |
| Weekend total | 3.70125 hours per resident per day |
| Nursing staff turnover | 27.2% (registered nurses 10%) |
| Administrators who left | 1 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2025-10-10 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2025-10-30 |
| 2025-10-10 complaint survey |
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · tag F0725 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2025-10-30 |
| 2025-10-10 complaint survey |
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · tag F0550 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-10-30 |
| 2024-08-15 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-09-15 |
| 2024-02-08 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-03-07 |
| 2024-02-08 | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-03-07 |
| 2023-08-02 complaint survey |
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. Resident Rights Deficiencies · tag F0622 |
J Immediate jeopardy to resident health or safety; isolated | Deficient, Provider has date of correction 2023-08-02 |
| 2023-08-02 complaint survey |
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · tag F0550 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2023-08-02 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Bcg Holdings Inc. Organization | adp of the snf | — | 2024-10-01 |
| Brehme Drug Inc. Organization | adp of the snf | — | 2022-10-17 |
| Brighton Consulting Group LLC Organization | adp of the snf | — | 2024-10-01 |
| Cascade Lumber Company Organization | adp of the snf | — | 2023-04-01 |
| Cattail Bcg LLC Organization | adp of the snf | — | 2024-10-01 |
| Cattail Inc. Organization | adp of the snf | — | 2024-10-01 |
| Ecsi Inc. Organization | adp of the snf | — | 2024-10-01 |
| Hacker Nelson And Co PC Organization | adp of the snf | — | 2021-01-01 |
| Iowa Health Care Association Organization | adp of the snf | — | 2024-10-01 |
| Carpenter, Matthew Individual | adp of the snf | — | 2025-09-24 |
| Gerst, Timothy Individual | adp of the snf | — | 2025-09-24 |
| Jaeger, Amber Individual | adp of the snf | — | 2014-05-11 |
| Greve, Teresa Individual | corporate director | — | 2024-08-19 |
| Jebens, Carol Individual | corporate director | — | 2022-07-25 |
| Kramer, Milt Individual | corporate director | — | 2024-09-23 |
| Mahoney, Randy Individual | corporate director | — | 2023-08-21 |
| Swinton, Joann Individual | corporate director | — | 2022-07-25 |
| Bessey, Linda Individual | corporate officer | — | 2024-09-23 |
| Button, Charles Individual | corporate officer | — | 2024-09-23 |
| Hammell, Diane Individual | corporate officer | — | 2024-09-23 |
| Rauch, Terry Individual | corporate officer | — | 2021-06-01 |
| Andrews, Amber Individual | operational/managerial control | — | 2007-08-29 |
| Carpenter, Matthew Individual | operational/managerial control | — | 2017-08-21 |
| Engelken, Mackenzie Individual | operational/managerial control | — | 2020-12-14 |
| Gerst, Timothy Individual | operational/managerial control | — | 2023-09-01 |
| Gibbs, Kristy Individual | operational/managerial control | — | 2022-12-02 |
| Morris, Kyle Individual | operational/managerial control | — | 2014-03-31 |
| Ronek Menard, Rachel Individual | operational/managerial control | — | 2023-05-20 |
| Schlicht, Valarie Individual | operational/managerial control | — | 2019-01-03 |
| Tibbott, Jessie Individual | operational/managerial control | — | 2013-06-13 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Good Neighbor Home.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Delaware County.