Heritage Manor West
Shreveport, Caddo County, Louisiana · CCN 195447 · For-profit (LLC) · part of The Beebe Family (48 facilities, chain average 2.8 stars)
CMS rates Heritage Manor West 2 of 5 overall as of August 2026. 140 certified beds, 112 residents a day on average. 17 citations on record from the current inspection cycles; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★☆☆☆ 2 of 5 |
|---|---|
| Health inspections | ★★★☆☆ 3 of 5 |
| Staffing | ★★★☆☆ 3 of 5 |
| Quality measures | ★☆☆☆☆ 1 of 5 |
| Quality: long-stay / short-stay | 3 / 1 of 5 |
Staffing
| Total nurse staffing | 3.80448 hours per resident per day |
|---|---|
| Registered nurses | 0.34702 hours per resident per day |
| Weekend total | 3.35743 hours per resident per day |
| Nursing staff turnover | 42.6% (registered nurses 36.4%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-03-11 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2026-04-17 |
| 2026-03-11 | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2026-04-17 |
| 2026-03-11 | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0698 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2026-04-17 |
| 2026-03-11 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · tag F0628 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-04-17 |
| 2026-03-11 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · tag F0640 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-04-17 |
| 2026-03-11 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · tag F0657 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-04-17 |
| 2026-03-11 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-04-17 |
| 2026-03-11 | Put firmly secured handrails on each side of hallways. Environmental Deficiencies · tag F0924 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-04-17 |
| 2025-01-08 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · tag F0584 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2025-01-31 |
| 2025-01-08 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2025-01-31 |
| 2025-01-08 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2025-01-31 |
| 2025-01-08 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · tag F0686 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2025-01-31 |
| 2025-01-08 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · tag F0640 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-01-31 |
| 2024-12-10 complaint survey |
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · tag F0693 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-12-20 |
| 2024-12-10 complaint survey |
Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-12-20 |
| 2024-01-10 | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0698 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-02-08 |
| 2024-01-10 | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · tag F0695 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-02-08 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Act Investments, LLC Organization | 5% or greater direct ownership interest | 15% | 2014-11-01 |
| Lena Heritage LLC Organization | 5% or greater direct ownership interest | 85% | 2014-11-01 |
| David & Felicia Stallard Child Tr Organization | 5% or greater indirect ownership interest | 5% | 2014-01-01 |
| Elton Glynn Beebe Jr. & Nancy Doty Beebe Irrv Tr Ua Organization | 5% or greater indirect ownership interest | 5% | 2014-11-01 |
| Gerard And Alison Danos Childrens Tr Organization | 5% or greater indirect ownership interest | — | 2014-11-01 |
| Joseph & Alison Sadler Children Tr Organization | 5% or greater indirect ownership interest | — | 2014-11-01 |
| Account Management Services Inc. Organization | adp of the snf | — | 2010-01-01 |
| Administrative Systems Inc. Organization | adp of the snf | — | 2010-01-01 |
| Aria Care Management LLC Organization | adp of the snf | — | 2022-08-01 |
| Lena Heritage LLC Organization | adp of the snf | — | 2025-01-01 |
| Pathway Management Of Louisiana LLC Organization | adp of the snf | — | 2014-11-01 |
| Pharmaceutical Consulting Services Of America LLC Organization | adp of the snf | — | 2010-12-31 |
| Providence Care LLC Organization | adp of the snf | — | 2020-04-07 |
| Provider Professional Services Inc. Organization | adp of the snf | — | 2010-01-01 |
| Qsst Tr For Alison Beebe Sadler Danos And Her Descendants Organization | adp of the snf | — | 2025-01-01 |
| Qsst Tr For Felicia Beebe Stallard And Her Descendants Organization | adp of the snf | — | 2025-01-01 |
| Tristar Rehab Inc. Organization | adp of the snf | — | 2024-01-01 |
| Verdin Enterprises, LLC Organization | adp of the snf | — | 2021-11-01 |
| Westwood Manor Nursing & Rehabilitation LLC Organization | adp of the snf | — | 2025-01-01 |
| Account Management Services Inc. Organization | operational/managerial control | — | 2010-01-01 |
| Administrative Systems Inc. Organization | operational/managerial control | — | 2010-01-01 |
| Lena Heritage LLC Organization | operational/managerial control | — | 2014-11-01 |
| Pathway Management Of Louisiana LLC Organization | operational/managerial control | — | 2014-11-01 |
| Providence Care LLC Organization | operational/managerial control | — | 2020-04-07 |
| Provider Professional Services Inc. Organization | operational/managerial control | — | 2010-01-01 |
| Tristar Rehab Inc. Organization | operational/managerial control | — | 2024-01-01 |
| Beebe, Nancy Individual | 5% or greater indirect ownership interest | 14% | 2014-11-01 |
| Sadler, Joseph Individual | 5% or greater indirect ownership interest | 14% | 2014-11-01 |
| Stallard, David Individual | 5% or greater indirect ownership interest | 14% | 2014-11-01 |
| Beebe, Bobby Individual | adp of the snf | — | 2013-01-01 |
| Beebe, Elton Individual | adp of the snf | — | 2025-01-01 |
| Beebe, Nancy Individual | adp of the snf | — | 2025-01-01 |
| Parkinson, Toni Individual | adp of the snf | — | 2010-01-01 |
| Savoy, Kirk Individual | adp of the snf | — | 2016-10-03 |
| Singh, Krishna Individual | adp of the snf | — | 2020-01-09 |
| Stallard, David Individual | adp of the snf | — | 2020-04-07 |
| Parkinson, Toni Individual | corporate officer | — | 2015-11-15 |
| Beebe, Bobby Individual | operational/managerial control | — | 2013-01-01 |
| Beebe, Elton Individual | operational/managerial control | — | 2014-11-01 |
| Garcia, Gloria Individual | operational/managerial control | — | 2013-04-05 |
| Parkinson, Toni Individual | operational/managerial control | — | 2010-01-01 |
| Savoy, Kirk Individual | operational/managerial control | — | 2016-10-03 |
| Singh, Krishna Individual | operational/managerial control | — | 2020-01-09 |
| Stallard, David Individual | operational/managerial control | — | 2020-04-07 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Heritage Manor West.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Caddo County.