Agawam West Rehab And Nursing

Name: Agawam West Rehab And Nursing: CMS nursing home record
Creator: Centers for Medicare & Medicaid Services
License: https://www.usa.gov/government-works

Agawam, Hampden County, Massachusetts · CCN 225253 · For-profit (LLC) · part of Stern Consultants (22 facilities, chain average 2.5 stars)

CMS rates Agawam West Rehab And Nursing 2 of 5 overall as of August 2026. 164 certified beds, 122 residents a day on average. 31 citations on record from the current inspection cycles, 1 involving actual harm; no fines on record.

CMS’s ratings

The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.

Overall	★★☆☆☆ 2 of 5
Health inspections	★★☆☆☆ 2 of 5
Staffing	★★★☆☆ 3 of 5
Quality measures	★★★★☆ 4 of 5
Quality: long-stay / short-stay	5 / 3 of 5

Staffing

Total nurse staffing	3.59021 hours per resident per day
Registered nurses	0.48433 hours per resident per day
Weekend total	3.0457 hours per resident per day
Nursing staff turnover	31.6% (registered nurses 35.3%)
Administrators who left	0

Citations from health inspections

Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.

Survey	Finding	Severity	Status
2025-10-15 complaint survey	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689	G Actual harm that is not immediate jeopardy; isolated	Past Non-Compliance 2025-09-26
2025-09-15	Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · tag F0814	F No actual harm, with potential for more than minimal harm; widespread	Deficient, Provider has date of correction 2025-10-10
2025-09-15	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2025-10-10
2025-09-15	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · tag F0585	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-10-10
2025-05-15 complaint survey	Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · tag F0552	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-06-09
2025-05-15 complaint survey	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-06-09
2025-05-15 complaint survey	Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · tag F0700	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-06-09
2025-05-15 complaint survey	Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · tag F0760	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-06-09
2025-05-15 complaint survey	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · tag F0842	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-06-09
2025-03-26 complaint survey	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · tag F0842	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2025-04-21
2024-07-16	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · tag F0578	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-08-14
2024-07-16	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · tag F0580	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-08-14
2024-07-16	Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · tag F0640	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-08-14
2024-07-16	Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. Resident Assessment and Care Planning Deficiencies · tag F0646	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-08-14
2024-07-16	Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. Quality of Life and Care Deficiencies · tag F0676	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-08-14
2024-07-16	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · tag F0693	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-08-14
2024-07-16	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · tag F0695	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-08-14
2024-07-16	Provide or obtain dental services for each resident. Quality of Life and Care Deficiencies · tag F0791	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-08-14
2024-07-16	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-08-14
2024-07-16	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · tag F0842	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-08-14
2024-07-16	Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2024-08-14
2023-04-26	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2023-06-06
2023-04-26	Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · tag F0883	E No actual harm, with potential for more than minimal harm; pattern	Deficient, Provider has date of correction 2023-06-06
2023-04-26	Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · tag F0554	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2023-06-06
2023-04-26	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · tag F0584	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2023-06-06
2023-04-26	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · tag F0641	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2023-06-06
2023-04-26	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2023-06-06
2023-04-26	Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · tag F0679	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2023-06-06
2023-04-26	Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of Life and Care Deficiencies · tag F0740	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2023-06-06
2023-04-26	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · tag F0756	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2023-06-06
2023-04-26	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · tag F0758	D No actual harm, with potential for more than minimal harm; isolated	Deficient, Provider has date of correction 2023-06-06

Fines and payment denials

No fines or payment denials on record since 2023.

Who owns and runs it

Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.

Name	Role	Share	Since
Com Family Trust Organization	5% or greater indirect ownership interest	10%	2023-10-16
Agawam West Propco LLC Organization	adp of the snf	—	2023-10-16
Com Family Trust Organization	adp of the snf	—	2023-10-16
E Newhouse Family Trust Organization	adp of the snf	—	2023-10-16
Etn Family Holdings LLC Organization	adp of the snf	—	2023-10-16
Stern Therapy Consultants LLC Organization	adp of the snf	—	2025-07-30
T Newhouse Family Trust Organization	adp of the snf	—	2023-10-16
Tlco Holdings LLC Organization	adp of the snf	—	2023-10-16
Tlm Family Trust Organization	adp of the snf	—	2023-10-16
Etn Family Holdings LLC Organization	operational/managerial control	—	2023-10-16
Stern Therapy Consultants LLC Organization	operational/managerial control	—	2023-10-16
Tlco Holdings LLC Organization	operational/managerial control	—	2023-10-16
Friedman, Shana Individual	5% or greater direct ownership interest	12%	2023-10-16
Ashkar, Rami Individual	adp of the snf	—	2023-10-16
Beatty, Brittany Individual	adp of the snf	—	2023-10-16
Erblich, Avraham Individual	adp of the snf	—	2023-10-16
Friedman, Benjamin Individual	adp of the snf	—	2023-10-16
Ianacone, David Individual	adp of the snf	—	2023-10-16
Millman, Chaim Individual	adp of the snf	—	2023-10-16
Newhouse, Eric Individual	adp of the snf	—	2023-10-16
Plew, Andrea Individual	adp of the snf	—	2023-10-16
Sheps, Boruch Individual	adp of the snf	—	2023-10-16
Stern, Bezalel Individual	adp of the snf	—	2023-10-16
Millman, Chaim Individual	corporate officer	—	2023-10-16
Beatty, Brittany Individual	direct ownership interest	—	2023-10-16
Friedman, Benjamin Individual	direct ownership interest	—	2023-10-16
Millman, Chaim Individual	indirect ownership interest	—	2023-10-16
Newhouse, Eric Individual	indirect ownership interest	—	2023-10-16
Ashkar, Rami Individual	managing control - governing body	—	2023-10-16
Erblich, Avraham Individual	managing control - governing body	—	2023-10-16
Millman, Chaim Individual	managing control - governing body	—	2023-10-16
Newhouse, Eric Individual	managing control - governing body	—	2023-10-16
Sheps, Boruch Individual	managing control - governing body	—	2023-10-16
Ashkar, Rami Individual	operational/managerial control	—	2023-10-16
Beatty, Brittany Individual	operational/managerial control	—	2023-10-16
Erblich, Avraham Individual	operational/managerial control	—	2023-10-16
Friedman, Benjamin Individual	operational/managerial control	—	2023-10-16
Ianacone, David Individual	operational/managerial control	—	2023-10-16
Millman, Chaim Individual	operational/managerial control	—	2023-10-16
Newhouse, Eric Individual	operational/managerial control	—	2023-10-16
Plew, Andrea Individual	operational/managerial control	—	2023-10-16
Sheps, Boruch Individual	operational/managerial control	—	2023-10-16
Millman, Chaim Individual	trustee of the snf	—	2023-10-16
Newhouse, Eric Individual	trustee of the snf	—	2023-10-16

What changed

Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.

Tell me when this record changes

One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Agawam West Rehab And Nursing.

Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Hampden County.