Reservoir Center For Health & Rehabilitation, The
Marlborough, Middlesex County, Massachusetts · CCN 225326 · For-profit (LLC) · part of National Health Care Associates (42 facilities, chain average 3.2 stars)
CMS rates Reservoir Center For Health & Rehabilitation, The 3 of 5 overall as of August 2026. 144 certified beds, 133 residents a day on average. 28 citations on record from the current inspection cycles; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★☆☆ 3 of 5 |
|---|---|
| Health inspections | ★★★☆☆ 3 of 5 |
| Staffing | ★★★★☆ 4 of 5 |
| Quality measures | ★★★★☆ 4 of 5 |
| Quality: long-stay / short-stay | 4 / 3 of 5 |
Staffing
| Total nurse staffing | 3.94778 hours per resident per day |
|---|---|
| Registered nurses | 0.63426 hours per resident per day |
| Weekend total | 3.53646 hours per resident per day |
| Nursing staff turnover | 33.6% (registered nurses 21.1%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-01-13 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · tag F0584 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2026-02-13 |
| 2026-01-13 | Have a plan that describes the process for conducting QAPI and QAA activities. Administration Deficiencies · tag F0865 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2026-02-13 |
| 2026-01-13 | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · tag F0558 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-02-13 |
| 2026-01-13 | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-02-13 |
| 2026-01-13 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · tag F0693 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-02-13 |
| 2026-01-13 | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0698 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-02-13 |
| 2026-01-13 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. Quality of Life and Care Deficiencies · tag F0744 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-02-13 |
| 2026-01-13 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · tag F0636 |
B No actual harm, with potential for minimal harm; pattern | No revisit needed 2026-02-13 |
| 2024-10-15 complaint survey |
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · tag F0580 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-08 |
| 2024-10-15 complaint survey |
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · tag F0655 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-08 |
| 2024-10-15 complaint survey |
Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0698 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-08 |
| 2024-10-15 complaint survey |
Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · tag F0760 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-08 |
| 2024-10-02 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-11-04 |
| 2024-10-02 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · tag F0550 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-04 |
| 2024-10-02 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · tag F0580 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-04 |
| 2024-10-02 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-04 |
| 2024-10-02 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · tag F0657 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-04 |
| 2024-10-02 | Plan the resident's discharge to meet the resident's goals and needs. Resident Assessment and Care Planning Deficiencies · tag F0660 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-04 |
| 2024-10-02 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · tag F0690 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-04 |
| 2024-10-02 | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0697 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-04 |
| 2024-10-02 | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0698 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-04 |
| 2024-10-02 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. Quality of Life and Care Deficiencies · tag F0742 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-04 |
| 2024-10-02 | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · tag F0760 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-04 |
| 2024-10-02 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-04 |
| 2024-10-02 | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. Resident Assessment and Care Planning Deficiencies · tag F0646 |
B No actual harm, with potential for minimal harm; pattern | Deficient, Provider has date of correction 2024-11-04 |
| 2023-07-11 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2023-08-02 |
| 2023-07-11 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-08-02 |
| 2023-07-11 | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0698 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-08-02 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| National Health Care Associates Inc. Organization | adp of the snf | — | 2013-01-28 |
| Preferred Therapy Solutions, LLC Organization | adp of the snf | — | 2013-01-28 |
| Procare Ltc Holding LLC Organization | adp of the snf | — | 2016-01-01 |
| Marvin Ostreicher Family Trust 2012 Organization | indirect ownership interest | — | 2013-01-28 |
| Meridian Capital Foundation Organization | indirect ownership interest | — | 2013-01-28 |
| Mso Associates LLC Organization | indirect ownership interest | — | 2013-01-28 |
| Susan Ostreicher Family Trust 2012 Organization | indirect ownership interest | — | 2013-01-28 |
| Ventas Nhv Fund Organization | indirect ownership interest | — | 2013-01-28 |
| Bokow, Barry Individual | adp of the snf | — | 2016-07-01 |
| Gilmartin, Thomas Individual | adp of the snf | — | 2016-07-01 |
| Idumwonyi, Eghosa Individual | adp of the snf | — | 2025-07-30 |
| Shaller, Caitlin Individual | adp of the snf | — | 2025-07-30 |
| Bokow, Barry Individual | corporate director | — | 2013-01-28 |
| Gilmartin, Thomas Individual | corporate director | — | 2013-01-28 |
| Ostreicher, Marvin Individual | corporate director | — | 2013-01-28 |
| Bokow, Barry Individual | indirect ownership interest | — | 2013-01-28 |
| David, Albert Individual | indirect ownership interest | — | 2013-01-28 |
| Geffner, Ira Individual | indirect ownership interest | — | 2013-01-28 |
| Gluck, Robert Individual | indirect ownership interest | — | 2013-01-28 |
| Lobell, Jonah Individual | indirect ownership interest | — | 2013-01-28 |
| Lowinger, Ben Individual | indirect ownership interest | — | 2013-01-28 |
| Lowinger, Joseph Individual | indirect ownership interest | — | 2013-01-28 |
| Ostreicher, David Individual | indirect ownership interest | — | 2013-01-28 |
| Ostreicher, Marc Individual | indirect ownership interest | — | 2013-01-28 |
| Ostreicher, Marvin Individual | indirect ownership interest | — | 2013-01-28 |
| Ostreicher, Susan Individual | indirect ownership interest | — | 2013-01-28 |
| Schoor, Kalman Individual | indirect ownership interest | — | 2013-01-28 |
| Shaya-Mograby, Moshe Individual | indirect ownership interest | — | 2013-01-28 |
| Steg, Yitzchok Individual | indirect ownership interest | — | 2013-01-28 |
| Weinstock, Abraham Individual | indirect ownership interest | — | 2013-01-28 |
| Idumwonyi, Eghosa Individual | operational/managerial control | — | 2024-09-16 |
| Shaller, Caitlin Individual | operational/managerial control | — | 2023-03-01 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Reservoir Center For Health & Rehabilitation, The.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Middlesex County.