Oaks, The
New Bedford, Bristol County, Massachusetts · CCN 225328 · For-profit (LLC) · part of Life Care Centers Of America (194 facilities, chain average 3.4 stars)
CMS rates Oaks, The 4 of 5 overall as of August 2026. 122 certified beds, 114 residents a day on average. 14 citations on record from the current inspection cycles; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★☆ 4 of 5 |
|---|---|
| Health inspections | ★★★★☆ 4 of 5 |
| Staffing | ★★★☆☆ 3 of 5 |
| Quality measures | ★★★★☆ 4 of 5 |
| Quality: long-stay / short-stay | 4 / 4 of 5 |
Staffing
| Total nurse staffing | 3.66154 hours per resident per day |
|---|---|
| Registered nurses | 0.56934 hours per resident per day |
| Weekend total | 3.3085 hours per resident per day |
| Nursing staff turnover | 28.7% (registered nurses 33.3%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-03-10 | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · tag F0695 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2026-03-26 |
| 2026-03-10 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · tag F0842 |
B No actual harm, with potential for minimal harm; pattern | No revisit needed 2026-03-26 |
| 2024-12-12 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · tag F0756 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-12-31 |
| 2024-12-12 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · tag F0758 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-12-31 |
| 2024-12-12 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-12-31 |
| 2024-12-12 | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-12-31 |
| 2023-09-12 | Keep all essential equipment working safely. Environmental Deficiencies · tag F0908 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-10-02 |
| 2023-09-12 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · tag F0580 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-10-04 |
| 2023-09-12 | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · tag F0583 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-10-04 |
| 2023-09-12 | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · tag F0641 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-10-04 |
| 2023-09-12 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-10-04 |
| 2023-09-12 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-10-04 |
| 2023-09-12 | Provide timely, quality laboratory services/tests to meet the needs of residents. Administration Deficiencies · tag F0770 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-10-04 |
| 2023-09-12 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · tag F0842 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-10-04 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Life Care Centers Of America, Inc. Organization | adp of the snf | — | 2025-02-11 |
| New Bedford Medical Investors, LLC Organization | direct ownership interest | — | 2003-02-20 |
| Life Care Centers Of America, Inc. Organization | operational/managerial control | — | 2003-11-01 |
| New Bedford Medical Investors, LLC Organization | operational/managerial control | — | 2019-07-15 |
| Hetzler, Julianne Individual | adp of the snf | — | 2025-02-28 |
| Preston, Forrest Individual | adp of the snf | — | 2021-09-09 |
| Silva, Helena Individual | adp of the snf | — | 2025-02-07 |
| Fletcher, Todd Individual | corporate director | — | 2021-05-01 |
| Lay, Lisa Individual | corporate director | — | 2017-04-24 |
| Swanker, Richard Individual | corporate director | — | 2022-01-01 |
| Ziegler, James Individual | corporate director | — | 2001-09-18 |
| Cross, Cindy Individual | corporate officer | — | 2003-11-01 |
| Fletcher, Todd Individual | corporate officer | — | 2020-11-02 |
| Henry, Terry Individual | corporate officer | — | 2003-11-01 |
| Lay, Lisa Individual | corporate officer | — | 2018-02-09 |
| Swanker, Richard Individual | corporate officer | — | 2011-04-01 |
| Thurmond, Joan Individual | corporate officer | — | 2003-11-01 |
| Ziegler, James Individual | corporate officer | — | 1999-08-16 |
| Preston, Forrest Individual | direct ownership interest | — | 2003-02-20 |
| Preston, Forrest Individual | indirect ownership interest | — | 2003-02-20 |
| Long, Zofia Individual | managing control - governing body | — | 1999-07-01 |
| Medeiros, Tayler Individual | managing control - governing body | — | 2023-10-10 |
| Silva, Helena Individual | managing control - governing body | — | 2016-06-13 |
| Hetzler, Julianne Individual | operational/managerial control | — | 2023-08-01 |
| Long, Zofia Individual | operational/managerial control | — | 1999-07-01 |
| Medeiros, Tayler Individual | operational/managerial control | — | 2023-10-10 |
| Preston, Aubrey Individual | operational/managerial control | — | 2024-11-27 |
| Preston, Forrest Individual | operational/managerial control | — | 2003-02-20 |
| Silva, Helena Individual | operational/managerial control | — | 2016-06-13 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Oaks, The.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Bristol County.