West Side House Ltc Facility
Worcester, Worcester County, Massachusetts · CCN 225500 · For-profit (Corporation) · part of Elder Services (6 facilities, chain average 2.2 stars)
CMS rates West Side House Ltc Facility 5 of 5 overall as of August 2026. 91 certified beds, 51 residents a day on average. 13 citations on record from the current inspection cycles; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★★ 5 of 5 |
|---|---|
| Health inspections | ★★★★★ 5 of 5 |
| Staffing | ★★★★☆ 4 of 5 |
| Quality measures | ★★★★★ 5 of 5 |
| Quality: long-stay / short-stay | 5 / — of 5 |
Staffing
| Total nurse staffing | 4.26186 hours per resident per day |
|---|---|
| Registered nurses | 0.47052 hours per resident per day |
| Weekend total | 3.78567 hours per resident per day |
| Nursing staff turnover | 50% (registered nurses 70%) |
| Administrators who left | 1 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2024-12-30 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2025-01-24 |
| 2024-12-30 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0604 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-01-24 |
| 2024-12-30 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-01-24 |
| 2024-12-30 | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · tag F0641 |
B No actual harm, with potential for minimal harm; pattern | Deficient, Provider has date of correction 2025-01-24 |
| 2024-11-06 complaint survey |
Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0607 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-12-04 |
| 2023-09-07 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2023-10-04 |
| 2023-09-07 | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · tag F0759 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-09-29 |
| 2023-09-07 | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · tag F0883 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-09-29 |
| 2023-09-07 | Assess the resident when there is a significant change in condition Resident Assessment and Care Planning Deficiencies · tag F0637 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-09-29 |
| 2023-09-07 | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · tag F0679 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-09-29 |
| 2023-09-07 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · tag F0756 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-09-29 |
| 2023-09-07 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-09-29 |
| 2023-09-07 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · tag F0842 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-09-29 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Connectone Bank Organization | 5% or greater mortgage interest | — | 2023-10-10 |
| Connectone Bank Organization | 5% or greater security interest | — | 2023-10-10 |
| Baker Tilly Advisory Group, Lp Organization | adp of the snf | — | 2025-01-03 |
| Baker Tilly US LLP Organization | adp of the snf | — | 2025-01-03 |
| Boston Helpdesk, Inc. Organization | adp of the snf | — | 2025-03-21 |
| Essex Group Management Corp Organization | adp of the snf | — | 2025-08-01 |
| Essex Group Staffing Company Organization | adp of the snf | — | 2007-07-31 |
| Essex Group Management Corp Organization | operational/managerial control | — | 1995-01-01 |
| Picone, Scott Individual | adp of the snf | — | 2002-05-26 |
| Romano, Frank Individual | adp of the snf | — | 1974-07-10 |
| Romano, Katelyn Individual | adp of the snf | — | 2017-05-08 |
| Romano, Kyle Individual | adp of the snf | — | 2024-03-25 |
| Semaan, Rita Individual | adp of the snf | — | 2023-07-01 |
| Romano, Frank Individual | corporate director | — | 1974-07-10 |
| Romano, Frank Individual | corporate officer | — | 1974-07-10 |
| Picone, Scott Individual | operational/managerial control | — | 2002-05-26 |
| Romano, Frank Individual | operational/managerial control | — | 1974-07-10 |
| Romano, Katelyn Individual | operational/managerial control | — | 2017-05-08 |
| Romano, Kyle Individual | operational/managerial control | — | 2024-03-25 |
| Semaan, Rita Individual | operational/managerial control | — | 2023-07-01 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for West Side House Ltc Facility.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Worcester County.