Massachusetts Veterans Home At Holyoke
Holyoke, Hampden County, Massachusetts · CCN 225786 · Government (State) · not part of a chain
CMS rates Massachusetts Veterans Home At Holyoke unrated overall as of August 2026. 128 certified beds, 113 residents a day on average. 6 citations on record from the current inspection cycles; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | Newly certified, with less than the 12 to 15 months of data a rating needs (CMS footnote 1) |
|---|---|
| Health inspections | Newly certified, with less than the 12 to 15 months of data a rating needs (CMS footnote 1) |
| Staffing | Newly certified, with less than the 12 to 15 months of data a rating needs (CMS footnote 1) |
| Quality measures | Newly certified, with less than the 12 to 15 months of data a rating needs (CMS footnote 1) |
Staffing
| Total nurse staffing | 8.20578 hours per resident per day |
|---|---|
| Registered nurses | 2.54666 hours per resident per day |
| Weekend total | 7.31612 hours per resident per day |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2025-02-28 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · tag F0585 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2025-04-14 |
| 2025-02-28 | Ensure that paid feeding assistants have the training they need. Nursing and Physician Services Deficiencies · tag F0948 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2025-04-14 |
| 2025-02-28 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · tag F0550 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-04-14 |
| 2025-02-28 | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-04-14 |
| 2025-02-28 | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · tag F0692 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-04-14 |
| 2025-02-28 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-04-14 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| The Commonwealth Of Massachusetts Organization | adp of the snf | — | 2025-05-06 |
| The Commonwealth Of Massachusetts Organization | operational/managerial control | — | 2025-05-06 |
| Dietzen, Diane Individual | adp of the snf | — | 2025-05-06 |
| Lazo, Michael Individual | adp of the snf | — | 2025-05-06 |
| Santiago, Jon Individual | adp of the snf | — | 2025-05-06 |
| Dietzen, Diane Individual | operational/managerial control | — | 2025-05-06 |
| Lazo, Michael Individual | operational/managerial control | — | 2025-05-06 |
| Santiago, Jon Individual | operational/managerial control | — | 2025-05-06 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Massachusetts Veterans Home At Holyoke.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Hampden County.