Heartwood
Crosby, Crow Wing County, Minnesota · CCN 245232 · Non-profit (Corporation) · part of Presbyterian Homes & Services (21 facilities, chain average 4.3 stars)
CMS rates Heartwood 5 of 5 overall as of August 2026. 54 certified beds, 49 residents a day on average. 7 citations on record from the current inspection cycles; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★★ 5 of 5 |
|---|---|
| Health inspections | ★★★★☆ 4 of 5 |
| Staffing | ★★★★★ 5 of 5 |
| Quality measures | ★★☆☆☆ 2 of 5 |
| Quality: long-stay / short-stay | 2 / — of 5 |
Staffing
| Total nurse staffing | 4.30419 hours per resident per day |
|---|---|
| Registered nurses | 1.45024 hours per resident per day |
| Weekend total | 3.76983 hours per resident per day |
| Nursing staff turnover | 46.3% (registered nurses 12.5%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2025-07-23 | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · tag F0641 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-08-15 |
| 2025-07-23 | Provide care or services that was trauma informed and/or culturally competent. Quality of Life and Care Deficiencies · tag F0699 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-08-15 |
| 2024-08-07 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-09-04 |
| 2024-08-07 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-09-04 |
| 2024-08-07 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-09-04 |
| 2024-08-07 | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · tag F0883 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-09-04 |
| 2023-07-19 | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · tag F0883 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-08-25 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Crosby Senior Services Organization | 5% or greater direct ownership interest | — | 2022-11-09 |
| Cuyuna Regional Medical Center Organization | 5% or greater direct ownership interest | — | 2022-11-09 |
| Presbyterian Homes Housing And Assisted Living, Inc. Organization | 5% or greater direct ownership interest | — | 2022-11-09 |
| U.S. Bank Organization | 5% or greater mortgage interest | — | 2023-05-17 |
| U.S. Bank Organization | 5% or greater security interest | — | 2023-05-17 |
| Crosby Senior Services Organization | adp of the snf | — | 2025-01-02 |
| Cuyuna Range Hospital District Organization | adp of the snf | — | 2025-01-22 |
| Cuyuna Regional Medical Center Organization | adp of the snf | — | 2025-01-02 |
| Phs Management, LLC Organization | adp of the snf | — | 2025-01-07 |
| Presbyterian Homes Housing And Assisted Living, Inc. Organization | adp of the snf | — | 2025-01-07 |
| Cuyuna Regional Medical Center Organization | operational/managerial control | — | 2023-05-17 |
| Phs Management, LLC Organization | operational/managerial control | — | 2023-05-17 |
| Presbyterian Homes Housing And Assisted Living, Inc. Organization | operational/managerial control | — | 2025-01-02 |
| Berg, Katie Individual | adp of the snf | — | 2025-01-08 |
| Blank, Kimberly Individual | adp of the snf | — | 2025-01-08 |
| Burgstaler, Lori Individual | adp of the snf | — | 2025-01-08 |
| Goodwin, David Individual | adp of the snf | — | 2025-01-08 |
| Grams, Jennifer Individual | adp of the snf | — | 2025-01-08 |
| Hall, Michael Individual | adp of the snf | — | 2025-01-02 |
| Hart, Amy Individual | adp of the snf | — | 2025-01-02 |
| Holmgren, Paige Individual | adp of the snf | — | 2025-01-02 |
| Horowitz, Joshua Individual | adp of the snf | — | 2025-01-02 |
| Kauphusman, David Individual | adp of the snf | — | 2025-01-02 |
| Lindh, Daniel Individual | adp of the snf | — | 2025-01-02 |
| Meyer, Mark Individual | adp of the snf | — | 2025-01-08 |
| Pederson, Mark Individual | adp of the snf | — | 2025-01-08 |
| Rogers, Gretchen Individual | adp of the snf | — | 2025-01-14 |
| Skjeveland, Jamie Individual | adp of the snf | — | 2025-01-02 |
| Taylor, Bart Individual | adp of the snf | — | 2025-01-14 |
| Twigg, Roger Individual | adp of the snf | — | 2025-01-02 |
| Berg, Katie Individual | corporate director | — | 2023-05-17 |
| Blank, Kimberly Individual | corporate director | — | 2023-05-17 |
| Goodwin, David Individual | corporate director | — | 2023-05-17 |
| Hart, Amy Individual | corporate director | — | 2023-05-17 |
| Larson, Duane Individual | corporate director | — | 2023-05-17 |
| Lindh, Daniel Individual | corporate director | — | 2023-05-17 |
| Meyer, Mark Individual | corporate director | — | 2022-11-09 |
| Berg, Katie Individual | corporate officer | — | 2023-05-17 |
| Hart, Amy Individual | corporate officer | — | 2023-05-17 |
| Lindh, Daniel Individual | corporate officer | — | 2023-05-17 |
| Meyer, Mark Individual | corporate officer | — | 2022-11-09 |
| Berg, Katie Individual | operational/managerial control | — | 2025-01-02 |
| Blank, Kimberly Individual | operational/managerial control | — | 2025-01-02 |
| Grams, Jennifer Individual | operational/managerial control | — | 2025-01-08 |
| Hart, Amy Individual | operational/managerial control | — | 2025-01-02 |
| Larson, Duane Individual | operational/managerial control | — | 2025-01-02 |
| Lindh, Daniel Individual | operational/managerial control | — | 2025-01-02 |
| Meyer, Mark Individual | operational/managerial control | — | 2025-01-02 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Heartwood.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Crow Wing County.