Heritage Manor
Chisholm, St. Louis County, Minnesota · CCN 245245 · Non-profit (Church related) · part of St. Francis Health Services (14 facilities, chain average 2.8 stars)
CMS rates Heritage Manor 1 of 5 overall as of August 2026. 65 certified beds, 57 residents a day on average. 25 citations on record from the current inspection cycles, 1 involving actual harm; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★☆☆☆☆ 1 of 5 |
|---|---|
| Health inspections | ★☆☆☆☆ 1 of 5 |
| Staffing | ★★★★☆ 4 of 5 |
| Quality measures | ★★☆☆☆ 2 of 5 |
| Quality: long-stay / short-stay | 1 / 4 of 5 |
Staffing
| Total nurse staffing | 3.4143 hours per resident per day |
|---|---|
| Registered nurses | 0.96288 hours per resident per day |
| Weekend total | 2.92321 hours per resident per day |
| Nursing staff turnover | 31% (registered nurses 25%) |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2025-06-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 complaint survey |
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · tag F0725 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2025-09-24 |
| 2025-06-26 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · tag F0919 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · tag F0550 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · tag F0554 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · tag F0561 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0605 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · tag F0655 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · tag F0657 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · tag F0695 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0698 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · tag F0759 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · tag F0842 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-08-20 |
| 2025-06-26 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-09-24 |
| 2024-05-16 | Request a waiver if it can't meet the nurse staffing requirements. Nursing and Physician Services Deficiencies · tag F0731 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2024-07-01 |
| 2024-05-16 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · tag F0636 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-01 |
| 2024-05-16 complaint survey |
Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-01 |
| 2024-05-16 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · tag F0693 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-01 |
| 2024-05-16 | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · tag F0695 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-01 |
| 2023-03-09 | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · tag F0641 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-04-17 |
| 2023-03-09 | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-04-17 |
| 2023-03-09 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-04-17 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Big Stone Therapies, Inc. Organization | adp of the snf | — | 2025-10-22 |
| Eide Bailly LLP Organization | adp of the snf | — | 2025-10-22 |
| St. Francis Health Services Of Morris, Inc. Organization | adp of the snf | — | 2025-12-01 |
| Big Stone Therapies, Inc. Organization | operational/managerial control | — | 2015-02-03 |
| Eide Bailly LLP Organization | operational/managerial control | — | 2023-01-03 |
| St. Francis Health Services Of Morris, Inc. Organization | operational/managerial control | — | 2002-05-10 |
| Anderson, Emily Individual | adp of the snf | — | 2017-06-02 |
| Bach, Curtis Individual | adp of the snf | — | 2024-08-28 |
| Barnard, Shelley Individual | adp of the snf | — | 2025-03-31 |
| Bay, Esa Individual | adp of the snf | — | 2025-08-07 |
| Blevins, Rosanne Individual | adp of the snf | — | 2018-05-18 |
| Burrows, Amanda Individual | adp of the snf | — | 2024-01-02 |
| Caspers, Megan Individual | adp of the snf | — | 2014-12-29 |
| Copeman, Jeffrey Individual | adp of the snf | — | 2025-01-01 |
| Dripps, Daniel Individual | adp of the snf | — | 2016-01-01 |
| Ehlers, Douglas Individual | adp of the snf | — | 2023-01-01 |
| Goodnough, Jennifer Individual | adp of the snf | — | 2021-01-01 |
| Gramm, Timothy Individual | adp of the snf | — | 2023-01-01 |
| Hanneken, Michelle Individual | adp of the snf | — | 2022-07-20 |
| Hejhal, Roxanne Individual | adp of the snf | — | 2023-04-10 |
| Hofmann, Reed Individual | adp of the snf | — | 2023-05-08 |
| Incontro, Elisabeth Individual | adp of the snf | — | 2013-04-17 |
| Just, Matthew Individual | adp of the snf | — | 2025-01-01 |
| Lair, Michael Individual | adp of the snf | — | 2025-01-01 |
| Lienemann, Steven Individual | adp of the snf | — | 2025-01-01 |
| Luetmer, John Individual | adp of the snf | — | 2021-01-01 |
| Marlow, Jina Individual | adp of the snf | — | 2022-06-06 |
| Mcgraw, Cindy Individual | adp of the snf | — | 1988-03-15 |
| Nelson, Patrick Individual | adp of the snf | — | 2020-01-01 |
| Peterson-Devries, Cami Individual | adp of the snf | — | 2022-05-08 |
| Rausch, Amy Individual | adp of the snf | — | 2025-04-22 |
| Raw, Carol Individual | adp of the snf | — | 2005-08-16 |
| Rentz, Laura Individual | adp of the snf | — | 2024-01-01 |
| Rentz, Mark Individual | adp of the snf | — | 2024-04-22 |
| Rentz, Paul Individual | adp of the snf | — | 2021-01-01 |
| Roche, Shane Individual | adp of the snf | — | 2017-05-08 |
| Ryan, Ben Individual | adp of the snf | — | 2012-12-27 |
| Ryan, Geoffrey Individual | adp of the snf | — | 1998-01-12 |
| Schneider, Todd Individual | adp of the snf | — | 2013-07-01 |
| Stock, Kelsey Individual | adp of the snf | — | 2022-06-01 |
| Thompson, Renee Individual | adp of the snf | — | 2018-10-10 |
| Tomoson, April Individual | adp of the snf | — | 2021-07-12 |
| Townley, Glenda Individual | adp of the snf | — | 1999-02-08 |
| Walker, Amy Individual | adp of the snf | — | 2024-05-13 |
| Wiese, Lorraine Individual | adp of the snf | — | 2017-07-25 |
| Bach, Curtis Individual | corporate director | — | 2024-08-28 |
| Dripps, Daniel Individual | corporate director | — | 2016-01-01 |
| Ehlers, Douglas Individual | corporate director | — | 2023-01-01 |
| Goodnough, Jennifer Individual | corporate director | — | 2021-01-01 |
| Gramm, Timothy Individual | corporate director | — | 2023-01-01 |
| Lair, Michael Individual | corporate director | — | 2025-01-01 |
| Lienemann, Steven Individual | corporate director | — | 2025-01-01 |
| Luetmer, John Individual | corporate director | — | 2021-01-01 |
| Nelson, Patrick Individual | corporate director | — | 2020-01-01 |
| Peterson-Devries, Cami Individual | corporate director | — | 2022-05-08 |
| Raw, Carol Individual | corporate director | — | 2005-08-16 |
| Rentz, Laura Individual | corporate director | — | 2024-01-01 |
| Rentz, Paul Individual | corporate director | — | 2021-01-01 |
| Schneider, Todd Individual | corporate director | — | 2013-07-01 |
| Wiese, Lorraine Individual | corporate director | — | 2017-07-25 |
| Bach, Curtis Individual | corporate officer | — | 2024-08-28 |
| Peterson-Devries, Cami Individual | corporate officer | — | 2022-05-08 |
| Raw, Carol Individual | corporate officer | — | 2005-08-16 |
| Anderson, Emily Individual | operational/managerial control | — | 2017-06-02 |
| Bach, Curtis Individual | operational/managerial control | — | 2024-08-28 |
| Bay, Esa Individual | operational/managerial control | — | 2025-08-07 |
| Blevins, Rosanne Individual | operational/managerial control | — | 2018-05-18 |
| Burrows, Amanda Individual | operational/managerial control | — | 2024-01-02 |
| Caspers, Megan Individual | operational/managerial control | — | 2014-12-29 |
| Copeman, Jeffrey Individual | operational/managerial control | — | 2025-01-01 |
| Dripps, Daniel Individual | operational/managerial control | — | 2016-01-01 |
| Ehlers, Douglas Individual | operational/managerial control | — | 2023-01-01 |
| Goodnough, Jennifer Individual | operational/managerial control | — | 2021-01-01 |
| Gramm, Timothy Individual | operational/managerial control | — | 2023-01-01 |
| Hanneken, Michelle Individual | operational/managerial control | — | 2022-07-20 |
| Hejhal, Roxanne Individual | operational/managerial control | — | 2023-04-10 |
| Hofmann, Reed Individual | operational/managerial control | — | 2023-05-08 |
| Incontro, Elisabeth Individual | operational/managerial control | — | 2013-04-17 |
| Just, Matthew Individual | operational/managerial control | — | 2025-01-01 |
| Lair, Michael Individual | operational/managerial control | — | 2025-01-01 |
| Lienemann, Steven Individual | operational/managerial control | — | 2025-01-01 |
| Luetmer, John Individual | operational/managerial control | — | 2021-01-01 |
| Marlow, Jina Individual | operational/managerial control | — | 2022-06-06 |
| Mcgraw, Cindy Individual | operational/managerial control | — | 1988-03-15 |
| Nelson, Patrick Individual | operational/managerial control | — | 2020-01-01 |
| Peterson-Devries, Cami Individual | operational/managerial control | — | 2022-05-08 |
| Raw, Carol Individual | operational/managerial control | — | 2005-08-16 |
| Rentz, Laura Individual | operational/managerial control | — | 2024-01-01 |
| Rentz, Mark Individual | operational/managerial control | — | 2024-04-22 |
| Rentz, Paul Individual | operational/managerial control | — | 2021-01-01 |
| Roche, Shane Individual | operational/managerial control | — | 2017-05-08 |
| Ryan, Ben Individual | operational/managerial control | — | 2012-12-27 |
| Ryan, Geoffrey Individual | operational/managerial control | — | 1998-01-12 |
| Schneider, Todd Individual | operational/managerial control | — | 2013-07-01 |
| Stock, Kelsey Individual | operational/managerial control | — | 2022-06-01 |
| Thompson, Renee Individual | operational/managerial control | — | 2018-10-10 |
| Tomoson, April Individual | operational/managerial control | — | 2021-07-12 |
| Townley, Glenda Individual | operational/managerial control | — | 1999-02-08 |
| Walker, Amy Individual | operational/managerial control | — | 2024-05-13 |
| Wiese, Lorraine Individual | operational/managerial control | — | 2017-07-25 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Heritage Manor.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in St. Louis County.