Nhc Healthcare, West Plains
West Plains, Howell County, Missouri · CCN 265155 · For-profit (Corporation) · part of National Healthcare Corporation (69 facilities, chain average 4 stars)
CMS rates Nhc Healthcare, West Plains 5 of 5 overall as of August 2026. 114 certified beds, 70 residents a day on average. 13 citations on record from the current inspection cycles; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★★ 5 of 5 |
|---|---|
| Health inspections | ★★★★★ 5 of 5 |
| Staffing | ★★★★☆ 4 of 5 |
| Quality measures | ★★★★☆ 4 of 5 |
| Quality: long-stay / short-stay | 4 / 5 of 5 |
Staffing
| Total nurse staffing | 3.54465 hours per resident per day |
|---|---|
| Registered nurses | 0.62129 hours per resident per day |
| Weekend total | 3.30648 hours per resident per day |
| Nursing staff turnover | 47.7% (registered nurses 23.1%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2025-02-07 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2025-03-21 |
| 2025-02-07 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2025-03-21 |
| 2025-02-07 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · tag F0690 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-03-21 |
| 2025-02-07 | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0698 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-03-21 |
| 2025-02-07 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-03-21 |
| 2022-02-18 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2022-04-01 |
| 2022-02-18 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · tag F0623 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2022-04-04 |
| 2022-02-18 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · tag F0625 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2022-04-04 |
| 2022-02-18 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · tag F0700 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2022-04-04 |
| 2022-02-18 | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · tag F0759 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2022-04-04 |
| 2022-02-18 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2022-04-04 |
| 2022-02-18 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · tag F0550 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2022-04-01 |
| 2022-02-18 | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · tag F0760 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2022-04-04 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Blackrock Inc. Organization | adp of the snf | — | 2019-03-20 |
| Dimensional Fund Advisors Lp Organization | adp of the snf | — | 2023-03-07 |
| Morgan Stanley Organization | adp of the snf | — | 2024-11-08 |
| National Health Corporation Organization | adp of the snf | — | 2000-02-01 |
| National Healthcare Corporation Organization | adp of the snf | — | 2000-02-01 |
| Nhc-Op Lp Organization | adp of the snf | — | 2000-02-01 |
| Vanguard Group Inc. Organization | adp of the snf | — | 2017-03-27 |
| Nhc/Delaware Inc. Organization | direct ownership interest | — | 2000-02-01 |
| Morgan Stanley Institutional Advisors LLC Organization | indirect ownership interest | — | 2024-11-08 |
| National Healthcare Corporation Organization | operational/managerial control | — | 2000-02-01 |
| Nhc-Op Lp Organization | operational/managerial control | — | 2000-02-01 |
| Dodson, Vicki Individual | adp of the snf | — | 2019-06-01 |
| Kidd, Brian Individual | adp of the snf | — | 2017-01-01 |
| Rogers, Heather Individual | adp of the snf | — | 2026-04-09 |
| Swift, Charles Individual | adp of the snf | — | 2025-07-16 |
| Rector, Melvin Individual | corporate officer | — | 2000-02-01 |
| Rector, Melvin Individual | managing control - governing body | — | 2000-02-01 |
| Bidwell, Charles Individual | operational/managerial control | — | 2025-11-21 |
| Dodson, Vicki Individual | operational/managerial control | — | 2019-06-01 |
| Kidd, Brian Individual | operational/managerial control | — | 2017-01-01 |
| Lawing, Jennipher Individual | operational/managerial control | — | 2026-02-02 |
| Rector, Melvin Individual | operational/managerial control | — | 2000-02-01 |
| Rogers, Heather Individual | operational/managerial control | — | 2026-01-31 |
| Swift, Charles Individual | operational/managerial control | — | 2015-08-13 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Nhc Healthcare, West Plains.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Howell County.