Havenwood-Heritage Heights
Concord, Merrimack County, New Hampshire · CCN 305016 · Non-profit (Corporation) · not part of a chain
CMS rates Havenwood-Heritage Heights 2 of 5 overall as of August 2026. 70 certified beds, 64 residents a day on average. 7 citations on record from the current inspection cycles; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★☆☆☆ 2 of 5 |
|---|---|
| Health inspections | ★★☆☆☆ 2 of 5 |
| Staffing | ★★★★☆ 4 of 5 |
| Quality measures | ★★★★☆ 4 of 5 |
| Quality: long-stay / short-stay | 3 / 4 of 5 |
Staffing
| Total nurse staffing | 5.22804 hours per resident per day |
|---|---|
| Registered nurses | 1.02877 hours per resident per day |
| Weekend total | 4.95596 hours per resident per day |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-04-22 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. Administration Deficiencies · tag F0851 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2026-05-28 |
| 2026-04-22 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2026-05-28 |
| 2025-03-13 | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · tag F0883 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2025-04-18 |
| 2025-03-13 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · tag F0758 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-03-27 |
| 2024-02-22 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-04-03 |
| 2024-02-22 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-04-08 |
| 2024-02-22 | Assess the resident when there is a significant change in condition Resident Assessment and Care Planning Deficiencies · tag F0637 |
B No actual harm, with potential for minimal harm; pattern | Deficient, Provider has date of correction 2024-03-27 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Citizens Bank Na Organization | 5% or greater mortgage interest | — | 2013-11-01 |
| Citizens Funding Corporation Organization | 5% or greater mortgage interest | — | 2016-08-25 |
| New Hampshire Health And Education Facilities Authority Organization | 5% or greater mortgage interest | — | 2013-11-01 |
| Gill, David Individual | corporate director | — | 2021-04-15 |
| Hatfield, Douglas Individual | corporate director | — | 2016-04-30 |
| Rankin, Gordon Individual | corporate director | — | 2018-10-15 |
| Skabo, Sean Individual | corporate director | — | 2022-09-15 |
| Slepian, Beth Individual | corporate director | — | 2017-09-16 |
| Snow Wade, Lisa Individual | corporate director | — | 2017-04-06 |
| Sparks, Anna Marie Individual | corporate director | — | 2012-04-15 |
| Udaloy, John Individual | corporate director | — | 2015-04-15 |
| Van Beaver, Leo Individual | corporate director | — | 2015-04-15 |
| Gill, David Individual | corporate officer | — | 2022-05-25 |
| Judd, Tracy Individual | corporate officer | — | 2006-04-23 |
| Palmieri, Michael Individual | corporate officer | — | 1998-01-05 |
| Slepian, Beth Individual | corporate officer | — | 2022-05-25 |
| Snow Wade, Lisa Individual | corporate officer | — | 2022-05-25 |
| Udaloy, John Individual | corporate officer | — | 2022-05-25 |
| Judd, Tracy Individual | operational/managerial control | — | 2006-04-23 |
| Palmieri, Michael Individual | operational/managerial control | — | 1998-01-05 |
| Weaver, Suzanne Individual | w-2 managing employee | — | 2019-07-17 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Havenwood-Heritage Heights.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Merrimack County.