Hackett Hill Healthcare Center
Manchester, Hillsborough County, New Hampshire · CCN 305038 · For-profit (Corporation) · part of Genesis Healthcare (184 facilities, chain average 2.4 stars)
CMS rates Hackett Hill Healthcare Center 2 of 5 overall as of August 2026. 70 certified beds, 59 residents a day on average. 15 citations on record from the current inspection cycles, 1 involving actual harm; 1 fine totalling $8,278.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★☆☆☆ 2 of 5 |
|---|---|
| Health inspections | ★☆☆☆☆ 1 of 5 |
| Staffing | ★★★★☆ 4 of 5 |
| Quality measures | ★★★★★ 5 of 5 |
| Quality: long-stay / short-stay | 5 / 5 of 5 |
Staffing
| Total nurse staffing | 3.75001 hours per resident per day |
|---|---|
| Registered nurses | 1.24167 hours per resident per day |
| Weekend total | 3.19619 hours per resident per day |
| Nursing staff turnover | 34.4% (registered nurses 26.7%) |
| Administrators who left | 1 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-04-24 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2026-06-17 |
| 2026-04-24 | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-05-26 |
| 2026-04-24 | Provide appropriate foot care. Quality of Life and Care Deficiencies · tag F0687 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-05-22 |
| 2025-12-17 complaint survey |
Provide doctor's orders for the resident's immediate care at the time the resident was admitted. Resident Assessment and Care Planning Deficiencies · tag F0635 |
G Actual harm that is not immediate jeopardy; isolated | Past Non-Compliance 2025-11-14 |
| 2025-12-17 complaint survey |
Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-02-09 |
| 2025-03-13 | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · tag F0552 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-04-15 |
| 2025-03-13 | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-04-22 |
| 2025-03-13 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-04-22 |
| 2025-03-13 | Keep all essential equipment working safely. Environmental Deficiencies · tag F0908 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-04-22 |
| 2025-03-13 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · tag F0582 |
B No actual harm, with potential for minimal harm; pattern | Deficient, Provider has date of correction 2025-04-15 |
| 2024-04-02 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-04-29 |
| 2024-04-02 | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · tag F0759 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-04-24 |
| 2024-04-02 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-04-19 |
| 2024-04-02 | Assist a resident in gaining access to vision and hearing services. Quality of Life and Care Deficiencies · tag F0685 |
B No actual harm, with potential for minimal harm; pattern | Deficient, Provider has date of correction 2024-04-29 |
| 2024-01-09 complaint survey |
Post nurse staffing information every day. Nursing and Physician Services Deficiencies · tag F0732 |
B No actual harm, with potential for minimal harm; pattern | Deficient, Provider has date of correction 2024-02-02 |
Fines and payment denials
| Date | Penalty | Amount |
|---|---|---|
| 2025-12-17 | Fine | $8,278 |
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| 191 Hackett Hill Road Operations LLC Organization | 5% or greater direct ownership interest | 100% | 2014-11-01 |
| Fc-Gen Operations Investment LLC Organization | 5% or greater indirect ownership interest | — | 2012-12-01 |
| Gen Operations I LLC Organization | 5% or greater indirect ownership interest | — | 2012-12-01 |
| Gen Operations II LLC Organization | 5% or greater indirect ownership interest | — | 2012-12-01 |
| Genesis Healthcare Inc. Organization | 5% or greater indirect ownership interest | — | 2015-03-02 |
| Genesis Healthcare LLC Organization | 5% or greater indirect ownership interest | — | 2012-12-01 |
| Genesis Holdings LLC Organization | 5% or greater indirect ownership interest | — | 2015-03-02 |
| Genesis Nh Holdings LLC Organization | 5% or greater indirect ownership interest | — | 2014-11-01 |
| Genesis Operations LLC Organization | 5% or greater indirect ownership interest | — | 2014-11-01 |
| Ghc Holdings LLC Organization | 5% or greater indirect ownership interest | — | 2012-12-01 |
| Sun Healthcare Group Inc. Organization | 5% or greater indirect ownership interest | — | 2015-03-02 |
| Whitman, Arnold Individual | 5% or greater indirect ownership interest | — | 2012-12-01 |
| Cullerot, Elizabeth Individual | adp of the snf | — | 2025-02-09 |
| Ojutalayo, Ayobami Individual | adp of the snf | — | 2025-02-09 |
| Berg, Michael Individual | corporate officer | — | 2012-12-01 |
| Bridgeford, Laura Individual | corporate officer | — | 2024-06-01 |
| Mendelson, Avi Individual | corporate officer | — | 2024-06-01 |
| Cullerot, Elizabeth Individual | operational/managerial control | — | 2024-06-01 |
| Ojutalayo, Ayobami Individual | operational/managerial control | — | 2024-06-01 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Hackett Hill Healthcare Center.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Hillsborough County.