Crestwood Center
Milford, Hillsborough County, New Hampshire · CCN 305061 · For-profit (LLC) · part of Genesis Healthcare (184 facilities, chain average 2.4 stars)
CMS rates Crestwood Center 4 of 5 overall as of August 2026. 82 certified beds, 64 residents a day on average. 13 citations on record from the current inspection cycles, 1 at immediate jeopardy; 1 fine totalling $15,646.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★☆ 4 of 5 |
|---|---|
| Health inspections | ★★★☆☆ 3 of 5 |
| Staffing | ★★★☆☆ 3 of 5 |
| Quality measures | ★★★★★ 5 of 5 |
| Quality: long-stay / short-stay | 4 / 5 of 5 |
Staffing
| Total nurse staffing | 3.36808 hours per resident per day |
|---|---|
| Registered nurses | 0.81106 hours per resident per day |
| Weekend total | 2.92251 hours per resident per day |
| Nursing staff turnover | 43.1% (registered nurses 42.9%) |
| Administrators who left | 1 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2025-12-18 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-02-06 |
| 2025-12-18 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-02-06 |
| 2025-12-18 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. Administration Deficiencies · tag F0838 |
C No actual harm, with potential for minimal harm; widespread | Deficient, Provider has date of correction 2026-02-06 |
| 2024-06-26 complaint survey |
Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
J Immediate jeopardy to resident health or safety; isolated | Past Non-Compliance 2024-06-17 |
| 2024-01-30 complaint survey |
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · tag F0725 |
E No actual harm, with potential for more than minimal harm; pattern | Past Non-Compliance 2024-01-01 |
| 2024-01-30 | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. Nutrition and Dietary Deficiencies · tag F0801 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-03-01 |
| 2024-01-30 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · tag F0561 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-03-07 |
| 2024-01-30 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · tag F0578 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-03-02 |
| 2024-01-30 complaint survey |
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0609 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-03-06 |
| 2024-01-30 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-03-06 |
| 2024-01-30 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly Administration Deficiencies · tag F0868 |
C No actual harm, with potential for minimal harm; widespread | Deficient, Provider has date of correction 2024-03-14 |
| 2024-01-30 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · tag F0582 |
B No actual harm, with potential for minimal harm; pattern | Deficient, Provider has date of correction 2024-03-05 |
| 2024-01-30 | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · tag F0679 |
B No actual harm, with potential for minimal harm; pattern | Deficient, Provider has date of correction 2024-02-29 |
Fines and payment denials
| Date | Penalty | Amount |
|---|---|---|
| 2024-06-26 | Fine | $15,646 |
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Harborside New Hampshire Limited Partnership Organization | 5% or greater direct ownership interest | 100% | 2019-05-01 |
| Fc-Gen Operations Investment LLC Organization | 5% or greater indirect ownership interest | — | 2019-05-01 |
| Gen Operations I LLC Organization | 5% or greater indirect ownership interest | — | 2019-05-01 |
| Gen Operations II LLC Organization | 5% or greater indirect ownership interest | — | 2019-05-01 |
| Genesis Healthcare Inc. Organization | 5% or greater indirect ownership interest | — | 2019-05-01 |
| Genesis Healthcare LLC Organization | 5% or greater indirect ownership interest | — | 2019-05-01 |
| Genesis Holdings LLC Organization | 5% or greater indirect ownership interest | — | 2019-05-01 |
| Harborside Healthcare LLC Organization | 5% or greater indirect ownership interest | — | 2019-05-01 |
| Harborside Toledo Business LLC Organization | 5% or greater indirect ownership interest | — | 2019-05-01 |
| Sun Healthcare Group Inc. Organization | 5% or greater indirect ownership interest | — | 2019-05-01 |
| Sunbridge Healthcare LLC Organization | 5% or greater indirect ownership interest | — | 2019-05-01 |
| Whitman, Arnold Individual | 5% or greater indirect ownership interest | — | 2019-05-01 |
| Benson, Hannah Individual | adp of the snf | — | 2025-03-18 |
| Morris, Diane Individual | adp of the snf | — | 2023-12-27 |
| Ojutalayo, Ayobami Individual | adp of the snf | — | 2025-03-18 |
| Berg, Michael Individual | corporate officer | — | 2019-05-01 |
| Bridgeford, Laura Individual | corporate officer | — | 2024-06-01 |
| Mendelson, Avi Individual | corporate officer | — | 2024-06-01 |
| Benson, Hannah Individual | operational/managerial control | — | 2024-03-01 |
| Morris, Diane Individual | operational/managerial control | — | 2023-12-23 |
| Ojutalayo, Ayobami Individual | operational/managerial control | — | 2024-03-01 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Crestwood Center.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Hillsborough County.