Hillcrest Convalescent Center
Durham, Durham County, North Carolina · CCN 345001 · For-profit (Corporation) · not part of a chain
CMS rates Hillcrest Convalescent Center 5 of 5 overall as of August 2026. 86 certified beds, 75 residents a day on average. No citations on record from the current inspection cycles; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★★ 5 of 5 |
|---|---|
| Health inspections | ★★★★★ 5 of 5 |
| Staffing | ★★★★★ 5 of 5 |
| Quality measures | ★★★★☆ 4 of 5 |
| Quality: long-stay / short-stay | 4 / 4 of 5 |
Staffing
| Total nurse staffing | 5.9521 hours per resident per day |
|---|---|
| Registered nurses | 1.29975 hours per resident per day |
| Weekend total | 5.6295 hours per resident per day |
| Nursing staff turnover | 31.4% (registered nurses 22.7%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
No citations in the current inspection cycles.
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Branch Banking & Trust Company Organization | 5% or greater mortgage interest | — | 2015-07-07 |
| Branch Banking & Trust Company Organization | 5% or greater security interest | — | 2015-07-07 |
| Fayer, Cynthia Individual | adp of the snf | — | 2010-09-01 |
| Hoover, William Individual | adp of the snf | — | 2005-05-04 |
| Shipley, Michael Individual | adp of the snf | — | 1988-12-07 |
| Smith, Thomas Individual | adp of the snf | — | 2001-06-12 |
| Smith, Valerie Individual | adp of the snf | — | 2023-07-01 |
| Hoover, Nadine Individual | corporate director | — | 2012-07-28 |
| Hoover, Nadine Individual | corporate officer | — | 2012-07-28 |
| Hoover, William Individual | corporate officer | — | 2010-11-01 |
| Smith, Lenwood Individual | corporate officer | — | 2015-12-11 |
| Smith, Thomas Individual | corporate officer | — | 2005-11-17 |
| Hoover, Nadine Individual | direct ownership interest | — | 2018-03-01 |
| Hoover, William Individual | direct ownership interest | — | 2018-03-01 |
| Smith, Lenwood Individual | direct ownership interest | — | 2017-10-01 |
| Smith, Thomas Individual | direct ownership interest | — | 2017-10-01 |
| Smith, Valerie Individual | direct ownership interest | — | 2023-07-01 |
| Tattersall, Crystal Individual | direct ownership interest | — | 2018-03-01 |
| Hoover, Nadine Individual | managing control - governing body | — | 2012-07-28 |
| Fayer, Cynthia Individual | operational/managerial control | — | 2010-09-01 |
| Hoover, William Individual | operational/managerial control | — | 2005-05-04 |
| Shipley, Michael Individual | operational/managerial control | — | 1988-12-07 |
| Smith, Thomas Individual | operational/managerial control | — | 2001-06-12 |
| Smith, Valerie Individual | operational/managerial control | — | 2023-07-01 |
| Tattersall, Crystal Individual | operational/managerial control | — | 2009-07-16 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Hillcrest Convalescent Center.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Durham County.