White Oak Manor-Shelby
Shelby, Cleveland County, North Carolina · CCN 345171 · For-profit (Corporation) · part of National Healthcare Corporation (69 facilities, chain average 4 stars)
CMS rates White Oak Manor-Shelby 2 of 5 overall as of August 2026. 160 certified beds, 112 residents a day on average. 18 citations on record from the current inspection cycles, 2 at immediate jeopardy; 5 fines totalling $42,972 and 1 payment denial.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★☆☆☆ 2 of 5 |
|---|---|
| Health inspections | ★★☆☆☆ 2 of 5 |
| Staffing | ★★☆☆☆ 2 of 5 |
| Quality measures | ★★★☆☆ 3 of 5 |
| Quality: long-stay / short-stay | 4 / 2 of 5 |
Staffing
| Total nurse staffing | 3.43487 hours per resident per day |
|---|---|
| Registered nurses | 0.42823 hours per resident per day |
| Weekend total | 3.0193 hours per resident per day |
| Nursing staff turnover | 62.8% (registered nurses 33.3%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-03-12 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
G Actual harm that is not immediate jeopardy; isolated | Past Non-Compliance |
| 2025-08-28 | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · tag F0641 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2025-09-17 |
| 2025-08-28 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-09-17 |
| 2025-07-23 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2025-08-28 |
| 2025-07-23 complaint survey |
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · tag F0550 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-08-28 |
| 2024-10-21 complaint survey |
Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2024-11-15 |
| 2024-10-21 complaint survey |
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. Infection Control Deficiencies · tag F0882 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2024-11-15 |
| 2024-10-21 complaint survey |
Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-11-15 |
| 2024-05-23 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2024-06-21 |
| 2024-05-23 | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · tag F0679 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-06-21 |
| 2024-05-23 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-06-21 |
| 2024-05-23 | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. Nutrition and Dietary Deficiencies · tag F0809 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-06-21 |
| 2024-05-23 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · tag F0550 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-06-21 |
| 2024-05-23 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-06-21 |
| 2024-05-23 | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-06-21 |
| 2023-02-28 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0600 |
J Immediate jeopardy to resident health or safety; isolated | Deficient, Provider has date of correction 2023-03-24 |
| 2023-02-28 | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0610 |
J Immediate jeopardy to resident health or safety; isolated | Deficient, Provider has date of correction 2023-03-24 |
| 2023-02-28 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · tag F0686 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-24 |
Fines and payment denials
| Date | Penalty | Amount |
|---|---|---|
| 2026-03-12 | Fine | $10,868 |
| 2025-07-23 | Payment denial for 34 days from 2025-08-14 | — |
| 2025-07-23 | Fine | $11,700 |
| 2025-07-23 | Fine | $3,931 |
| 2025-07-23 | Fine | $3,931 |
| 2024-05-23 | Fine | $12,542 |
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Blackrock Inc. Organization | adp of the snf | — | 2024-08-01 |
| Morgan Stanley Institutional Advisors LLC Organization | indirect ownership interest | — | 2024-11-08 |
| Clark, Kevin Individual | adp of the snf | — | 2026-01-29 |
| Forsey, Gregory Individual | adp of the snf | — | 2024-08-01 |
| Kidd, Brian Individual | adp of the snf | — | 2024-08-01 |
| Lombardo, Crystal Individual | adp of the snf | — | 2024-08-01 |
| Flatt, Stephen Individual | corporate director | — | 2005-06-21 |
| Piercey, Lisa Individual | corporate director | — | 2025-11-06 |
| Flatt, Ben Individual | corporate officer | — | 2017-03-02 |
| Kidd, Brian Individual | corporate officer | — | 2023-05-31 |
| Mccreary, Josh Individual | corporate officer | — | 2019-04-15 |
| Abernathy, James Individual | indirect ownership interest | — | 2024-08-01 |
| Adams, Robert Individual | indirect ownership interest | — | 2024-08-01 |
| Adams, William Individual | indirect ownership interest | — | 2024-08-01 |
| Flatt, Ben Individual | indirect ownership interest | — | 2024-08-01 |
| Flatt, Stephen Individual | indirect ownership interest | — | 2024-08-01 |
| Hassan, Emil Individual | indirect ownership interest | — | 2024-08-01 |
| Kidd, Brian Individual | indirect ownership interest | — | 2024-08-01 |
| Laroche, Richard Individual | indirect ownership interest | — | 1998-01-13 |
| Mccreary, Josh Individual | indirect ownership interest | — | 2024-08-01 |
| Trail, Sandra Individual | indirect ownership interest | — | 2024-08-01 |
| Flatt, Stephen Individual | individual is an owner, partner or trustee of any adp of the snf | — | 2026-02-07 |
| Adams, Robert Individual | managing control - governing body | — | 1998-01-13 |
| Clark, Kevin Individual | operational/managerial control | — | 2024-08-01 |
| Flatt, Stephen Individual | operational/managerial control | — | 2024-08-01 |
| Forsey, Gregory Individual | operational/managerial control | — | 2024-08-01 |
| Higby, Michelle Individual | operational/managerial control | — | 2024-08-01 |
| Kidd, Brian Individual | operational/managerial control | — | 2024-08-01 |
| Lombardo, Crystal Individual | operational/managerial control | — | 2024-08-01 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for White Oak Manor-Shelby.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Cleveland County.