Five Oaks Rehabilitation And Care Center
Concord, Cabarrus County, North Carolina · CCN 345186 · For-profit (LLC) · part of Venza Care Management (25 facilities, chain average 2.4 stars)
CMS rates Five Oaks Rehabilitation And Care Center 2 of 5 overall as of August 2026. 160 certified beds, 154 residents a day on average. 14 citations on record from the current inspection cycles, 1 at immediate jeopardy; 1 fine totalling $17,345.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★☆☆☆ 2 of 5 |
|---|---|
| Health inspections | ★★☆☆☆ 2 of 5 |
| Staffing | ★★☆☆☆ 2 of 5 |
| Quality measures | ★★★☆☆ 3 of 5 |
| Quality: long-stay / short-stay | 4 / 3 of 5 |
Staffing
| Total nurse staffing | 3.7092 hours per resident per day |
|---|---|
| Registered nurses | 0.28691 hours per resident per day |
| Weekend total | 3.48005 hours per resident per day |
| Nursing staff turnover | 55% (registered nurses 25%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-03-16 complaint survey |
Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2026-03-28 |
| 2026-03-16 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-03-28 |
| 2025-03-05 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
J Immediate jeopardy to resident health or safety; isolated | Deficient, Provider has date of correction 2025-03-25 |
| 2025-03-05 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · tag F0686 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2025-03-25 |
| 2025-03-05 | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0697 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2025-03-25 |
| 2025-03-05 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2025-03-25 |
| 2025-03-05 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · tag F0582 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-03-25 |
| 2025-03-05 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · tag F0657 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-03-25 |
| 2025-03-05 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · tag F0690 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-03-25 |
| 2025-03-05 complaint survey |
Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-03-25 |
| 2023-09-14 | Assist a resident in gaining access to vision and hearing services. Quality of Life and Care Deficiencies · tag F0685 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-09-27 |
| 2023-09-14 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · tag F0690 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-09-27 |
| 2023-09-14 | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · tag F0641 |
B No actual harm, with potential for minimal harm; pattern | Deficient, Provider has date of correction 2023-09-14 |
| 2023-09-14 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · tag F0867 |
B No actual harm, with potential for minimal harm; pattern | Deficient, Provider has plan of correction 2023-09-22 |
Fines and payment denials
| Date | Penalty | Amount |
|---|---|---|
| 2025-03-05 | Fine | $17,345 |
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Fh Snf Operations Holding LLC Organization | 5% or greater direct ownership interest | 100% | 2021-12-31 |
| Fh Opco Manager LLC Organization | adp of the snf | — | 2025-12-30 |
| Melb Opco Manager LLC Organization | adp of the snf | — | 2025-12-29 |
| Vertex Financial Services LLC Organization | adp of the snf | — | 2025-12-30 |
| Ch Fh Holding LLC Organization | indirect ownership interest | — | 2026-03-25 |
| Cw Fh Holdings LLC Organization | indirect ownership interest | — | 2026-03-25 |
| Se Snf Associates LLC Organization | indirect ownership interest | — | 2026-03-25 |
| Se Snf Associates Trust Organization | indirect ownership interest | — | 2026-03-25 |
| Se Snf Holdings LLC Organization | indirect ownership interest | — | 2026-03-25 |
| Se Snf Holdings Trust Organization | indirect ownership interest | — | 2026-03-25 |
| Fh Opco Manager LLC Organization | operational/managerial control | — | 2025-12-01 |
| Melb Opco Manager LLC Organization | operational/managerial control | — | 2025-12-01 |
| Vertex Financial Services LLC Organization | operational/managerial control | — | 2025-01-01 |
| Hall, George Individual | adp of the snf | — | 2021-12-31 |
| Thomas, Jonathan Individual | adp of the snf | — | 2023-07-12 |
| Goodman, Menucha Individual | corporate officer | — | 2025-12-01 |
| Herzka, Yisroel Individual | individual is an owner, partner or trustee of any adp of the snf | — | 2026-04-15 |
| Strauss, Susan Individual | individual is an owner, partner or trustee of any adp of the snf | — | 2026-02-16 |
| Goodman, Menucha Individual | managing control - governing body | — | 2025-12-01 |
| Goodman, Menucha Individual | operational/managerial control | — | 2025-12-01 |
| Hall, George Individual | operational/managerial control | — | 2021-12-31 |
| Thomas, Jonathan Individual | operational/managerial control | — | 2023-07-12 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Five Oaks Rehabilitation And Care Center.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Cabarrus County.