Glenflora
Lumberton, Robeson County, North Carolina · CCN 345194 · Non-profit (Corporation) · part of Lutheran Services Carolinas (9 facilities, chain average 4.2 stars)
CMS rates Glenflora 4 of 5 overall as of August 2026. 52 certified beds, 47 residents a day on average. 4 citations on record from the current inspection cycles, 1 at immediate jeopardy; 1 fine totalling $14,689.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★☆ 4 of 5 |
|---|---|
| Health inspections | ★★★☆☆ 3 of 5 |
| Staffing | ★★★☆☆ 3 of 5 |
| Quality measures | ★★★★★ 5 of 5 |
| Quality: long-stay / short-stay | 4 / 5 of 5 |
Staffing
| Total nurse staffing | 4.60498 hours per resident per day |
|---|---|
| Registered nurses | 0.40019 hours per resident per day |
| Weekend total | 3.95156 hours per resident per day |
| Nursing staff turnover | 54.4% (registered nurses 75%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-05-28 complaint survey |
Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
G Actual harm that is not immediate jeopardy; isolated | Past Non-Compliance 2026-05-01 |
| 2026-02-12 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2026-02-23 |
| 2023-12-04 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
J Immediate jeopardy to resident health or safety; isolated | Past Non-Compliance 2023-11-02 |
| 2023-08-24 | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · tag F0732 |
C No actual harm, with potential for minimal harm; widespread | Deficient, Provider has plan of correction 2023-09-01 |
Fines and payment denials
| Date | Penalty | Amount |
|---|---|---|
| 2023-12-04 | Fine | $14,689 |
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Glenflora Organization | adp of the snf | — | 2009-05-04 |
| Lsa Management Inc. Organization | adp of the snf | — | 2025-04-25 |
| Lutheran Services For The Aging, Inc. Organization | adp of the snf | — | 2025-04-25 |
| Lutheran Services For The Aging, Inc. Organization | indirect ownership interest | — | 2013-11-07 |
| Glenflora Organization | operational/managerial control | — | 2009-05-04 |
| Lsa Management Inc. Organization | operational/managerial control | — | 2013-11-07 |
| Lutheran Services For The Aging, Inc. Organization | operational/managerial control | — | 2013-11-07 |
| Lutheran Services For The Aging, Inc. Organization | trustee of the snf | — | 2013-11-07 |
| Locklear, Austin Individual | adp of the snf | — | 2019-03-19 |
| Locklear, Charlene Individual | adp of the snf | — | 2023-05-03 |
| Nickerson, Kirby Individual | adp of the snf | — | 2013-11-07 |
| Smith, Kesha Individual | adp of the snf | — | 2003-09-08 |
| Kropp, Randall Individual | corporate director | — | 2015-09-30 |
| Smith, Kesha Individual | corporate director | — | 2012-10-01 |
| Maddry, Karen Individual | corporate officer | — | 1982-04-01 |
| Nickerson, Kirby Individual | corporate officer | — | 2012-10-01 |
| Goins, Ted Individual | managing control - governing body | — | 2013-11-07 |
| Herman, Richard Individual | managing control - governing body | — | 2021-06-01 |
| Maddry, Karen Individual | managing control - governing body | — | 1982-04-01 |
| Nelson, Douglas Individual | managing control - governing body | — | 2022-09-01 |
| Goins, Ted Individual | operational/managerial control | — | 2013-11-07 |
| Locklear, Austin Individual | operational/managerial control | — | 2019-03-19 |
| Locklear, Charlene Individual | operational/managerial control | — | 2023-05-03 |
| Smith, Kesha Individual | operational/managerial control | — | 2003-09-08 |
| Goins, Ted Individual | trustee of the snf | — | 2013-11-07 |
| Herman, Richard Individual | trustee of the snf | — | 2021-06-01 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Glenflora.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Robeson County.