Whispering Pines Nursing & Rehab Center
Fayetteville, Cumberland County, North Carolina · CCN 345348 · For-profit (Corporation) · part of Century Care Management (7 facilities, chain average 4.1 stars)
CMS rates Whispering Pines Nursing & Rehab Center 5 of 5 overall as of August 2026. 86 certified beds, 70 residents a day on average. 3 citations on record from the current inspection cycles, 1 involving actual harm; 1 fine totalling $8,512.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★★ 5 of 5 |
|---|---|
| Health inspections | ★★★★★ 5 of 5 |
| Staffing | ★★★★☆ 4 of 5 |
| Quality measures | ★★★★☆ 4 of 5 |
| Quality: long-stay / short-stay | 4 / 3 of 5 |
Staffing
| Total nurse staffing | 4.34264 hours per resident per day |
|---|---|
| Registered nurses | 0.39865 hours per resident per day |
| Weekend total | 3.52374 hours per resident per day |
| Nursing staff turnover | 41% (registered nurses 28.6%) |
| Administrators who left | 1 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2024-02-16 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
G Actual harm that is not immediate jeopardy; isolated | Past Non-Compliance 2023-09-08 |
| 2024-02-16 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · tag F0867 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-03-01 |
| 2022-10-14 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · tag F0636 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2022-10-28 |
Fines and payment denials
| Date | Penalty | Amount |
|---|---|---|
| 2024-02-16 | Fine | $8,512 |
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Noah K Duncan Fam Tr Organization | 5% or greater direct ownership interest | 100% | 2013-04-01 |
| Boyette, Barbara Individual | corporate director | — | 2005-10-05 |
| Fontaine, Michelle Individual | corporate director | — | 2003-08-12 |
| Gilliam, Robert Individual | corporate director | — | 2008-06-02 |
| Gilliam, Robert Individual | corporate officer | — | 2021-09-01 |
| Schmidlin, James Individual | corporate officer | — | 2021-09-01 |
| Pagan, Jessica Individual | operational/managerial control | — | 2015-11-01 |
| Gilliam, Robert Individual | w-2 managing employee | — | 2008-06-02 |
| Schroeder, Teresa Individual | w-2 managing employee | — | 1998-08-31 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Whispering Pines Nursing & Rehab Center.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Cumberland County.