Vancrest-Upper Valley
Troy, Miami County, Ohio · CCN 365735 · Non-profit (Corporation) · part of Vancrest Health Care Centers (13 facilities, chain average 4 stars)
CMS rates Vancrest-Upper Valley 4 of 5 overall as of August 2026. 127 certified beds, 115 residents a day on average. 32 citations on record from the current inspection cycles, 1 involving actual harm; no fines on record.
On record
- No health inspection in more than two years, by CMS’s own flag.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★☆ 4 of 5 |
|---|---|
| Health inspections | ★★★☆☆ 3 of 5 |
| Staffing | ★★☆☆☆ 2 of 5 |
| Quality measures | ★★★★★ 5 of 5 |
| Quality: long-stay / short-stay | 5 / 5 of 5 |
Staffing
| Total nurse staffing | 3.86924 hours per resident per day |
|---|---|
| Registered nurses | 0.53273 hours per resident per day |
| Weekend total | 3.37532 hours per resident per day |
| Nursing staff turnover | 40.9% (registered nurses 30%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2024-07-25 | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · tag F0552 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-08-23 |
| 2024-07-25 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · tag F0585 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-08-23 |
| 2024-07-25 | Assess the resident when there is a significant change in condition Resident Assessment and Care Planning Deficiencies · tag F0637 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-08-23 |
| 2024-07-25 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-08-23 |
| 2024-07-25 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-08-23 |
| 2024-07-25 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · tag F0690 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-08-23 |
| 2024-07-25 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · tag F0700 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-08-23 |
| 2024-07-25 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · tag F0756 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-08-23 |
| 2024-07-25 | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · tag F0757 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-08-23 |
| 2024-07-25 | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · tag F0760 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-08-23 |
| 2024-07-25 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-08-23 |
| 2024-07-25 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-08-23 |
| 2024-07-25 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · tag F0582 |
B No actual harm, with potential for minimal harm; pattern | Deficient, Provider has date of correction 2024-08-23 |
| 2021-11-23 | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · tag F0558 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-12-13 |
| 2021-11-23 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. Resident Rights Deficiencies · tag F0569 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-12-13 |
| 2021-11-23 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · tag F0578 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-12-13 |
| 2021-11-23 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · tag F0580 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-12-13 |
| 2021-11-23 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · tag F0657 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-12-13 |
| 2021-11-23 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-12-13 |
| 2021-11-23 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · tag F0688 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-12-13 |
| 2021-11-23 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · tag F0758 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-12-13 |
| 2021-11-23 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-12-13 |
| 2021-11-23 | Provide timely, quality laboratory services/tests to meet the needs of residents. Administration Deficiencies · tag F0770 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-12-13 |
| 2021-11-23 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · tag F0921 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-12-13 |
| 2019-08-22 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · tag F0686 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2019-09-16 |
| 2019-08-22 | Provide timely, quality laboratory services/tests to meet the needs of residents. Administration Deficiencies · tag F0770 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2019-09-16 |
| 2019-08-22 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · tag F0550 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-09-16 |
| 2019-08-22 | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. Resident Rights Deficiencies · tag F0569 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-09-16 |
| 2019-08-22 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · tag F0578 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-09-16 |
| 2019-08-22 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-09-16 |
| 2019-08-22 | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · tag F0883 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-09-16 |
| 2019-08-22 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0607 |
C No actual harm, with potential for minimal harm; widespread | Deficient, Provider has plan of correction 2019-09-16 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Aquila Initiative Inc. Organization | adp of the snf | — | 2024-12-30 |
| Bashore Reineck Stoller & Waterman Inc. Organization | adp of the snf | — | 2024-12-30 |
| Howard, Wershbale & Co Organization | adp of the snf | — | 2024-12-30 |
| Therapy Solutions Organization | adp of the snf | — | 2025-04-01 |
| Troy Health Facilities, LLC Organization | adp of the snf | — | 2024-12-30 |
| Twomagnets LLC Organization | adp of the snf | — | 2024-12-30 |
| Uvmc Nursing Care, Inc. Organization | adp of the snf | — | 1989-12-27 |
| Vancrest Management Corp. Organization | adp of the snf | — | 2024-12-30 |
| Veracity Resourcing And Services LLC Organization | adp of the snf | — | 2024-12-30 |
| Troy Health Facilities, LLC Organization | operational/managerial control | — | 2024-12-30 |
| Vancrest Management Corp. Organization | operational/managerial control | — | 2024-12-30 |
| Bagley, Jon Individual | 5% or greater direct ownership interest | — | 2024-12-30 |
| Mccleery, Mark Individual | 5% or greater direct ownership interest | — | 2024-12-30 |
| Myers, Mark Individual | 5% or greater direct ownership interest | — | 2024-12-30 |
| White, Claire Individual | 5% or greater direct ownership interest | — | 2024-12-30 |
| White, Mark Individual | 5% or greater direct ownership interest | — | 2024-12-30 |
| White, Nicolaus Individual | 5% or greater direct ownership interest | — | 2024-12-30 |
| White, Scott Individual | 5% or greater direct ownership interest | — | 2024-12-30 |
| Allen, Betty Individual | adp of the snf | — | 2024-12-30 |
| Contento, Robert Individual | adp of the snf | — | 2024-12-30 |
| Fuelling, Elizabeth Individual | adp of the snf | — | 2024-12-30 |
| Madireddy, Naga Individual | adp of the snf | — | 2024-12-30 |
| Parker, Kathy Individual | adp of the snf | — | 2024-12-30 |
| Pottenger, Julia Individual | adp of the snf | — | 2024-12-30 |
| Rudasill, Mark Individual | adp of the snf | — | 2024-12-30 |
| Silalahi, Edgar Individual | adp of the snf | — | 2024-12-30 |
| Stewart, Shane Individual | adp of the snf | — | 2024-12-30 |
| Sutherland, Cierra Individual | adp of the snf | — | 2024-12-30 |
| Bagley, Jon Individual | corporate officer | — | 2024-12-30 |
| White, Mark Individual | corporate officer | — | 2024-12-30 |
| Silalahi, Edgar Individual | managing control - governing body | — | 2024-12-30 |
| Stewart, Shane Individual | managing control - governing body | — | 2024-12-30 |
| Allen, Betty Individual | operational/managerial control | — | 2024-12-30 |
| Contento, Robert Individual | operational/managerial control | — | 2024-12-30 |
| Fuelling, Elizabeth Individual | operational/managerial control | — | 2024-12-30 |
| Madireddy, Naga Individual | operational/managerial control | — | 2024-12-30 |
| Parker, Kathy Individual | operational/managerial control | — | 2024-12-30 |
| Pottenger, Julia Individual | operational/managerial control | — | 2024-12-30 |
| Rudasill, Mark Individual | operational/managerial control | — | 2024-12-30 |
| Silalahi, Edgar Individual | operational/managerial control | — | 2024-12-30 |
| Stewart, Shane Individual | operational/managerial control | — | 2024-12-30 |
| Sutherland, Cierra Individual | operational/managerial control | — | 2024-12-30 |
| White, Mark Individual | operational/managerial control | — | 2024-12-30 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Vancrest-Upper Valley.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Miami County.