United Zion Retirement Communi
Lititz, Lancaster County, Pennsylvania · CCN 395631 · Non-profit (Corporation) · part of Friends Services For The Aging (5 facilities, chain average 4.6 stars)
CMS rates United Zion Retirement Communi 5 of 5 overall as of August 2026. 59 certified beds, 55 residents a day on average. 4 citations on record from the current inspection cycles, 2 involving actual harm; 1 fine totalling $7,443.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★★ 5 of 5 |
|---|---|
| Health inspections | ★★★★☆ 4 of 5 |
| Staffing | ★★★★★ 5 of 5 |
| Quality measures | ★★★★☆ 4 of 5 |
| Quality: long-stay / short-stay | 5 / 4 of 5 |
Staffing
| Total nurse staffing | 4.94237 hours per resident per day |
|---|---|
| Registered nurses | 1.02773 hours per resident per day |
| Weekend total | 4.19406 hours per resident per day |
| Nursing staff turnover | 19.2% (registered nurses 6.3%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-02-04 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2026-02-23 |
| 2024-07-18 | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. Resident Assessment and Care Planning Deficiencies · tag F0661 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-08-19 |
| 2024-07-18 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · tag F0758 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-08-19 |
| 2023-09-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2023-10-23 |
Fines and payment denials
| Date | Penalty | Amount |
|---|---|---|
| 2023-09-29 | Fine | $7,443 |
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| United Zion Retirement Community Organization | 5% or greater direct ownership interest | 100% | 1966-01-01 |
| Bankunited, Na Organization | 5% or greater mortgage interest | — | 2024-07-02 |
| Bankunited, Na Organization | adp of the snf | — | 2025-04-14 |
| Covenant Alliance Rehab East LLC Organization | adp of the snf | — | 2025-04-08 |
| Forefront Healthcare, LLC Organization | adp of the snf | — | 2025-04-11 |
| Friends Services For The Aging Organization | adp of the snf | — | 2025-03-28 |
| United Zion Retirement Community Organization | adp of the snf | — | 1966-01-01 |
| Wellspan Medical Group Organization | adp of the snf | — | 2025-04-08 |
| Bankunited, Na Organization | operational/managerial control | — | 2024-07-02 |
| Covenant Alliance Rehab East LLC Organization | operational/managerial control | — | 2015-05-18 |
| Forefront Healthcare, LLC Organization | operational/managerial control | — | 2024-04-15 |
| Friends Services For The Aging Organization | operational/managerial control | — | 2025-01-01 |
| Wellspan Medical Group Organization | operational/managerial control | — | 2015-06-29 |
| Aguillard, Christopher Individual | adp of the snf | — | 2021-07-19 |
| Bashore, Mitchell Individual | adp of the snf | — | 2021-05-05 |
| Diaz, Katiria-Marie Individual | adp of the snf | — | 2025-01-06 |
| Elmore, Raymond Individual | adp of the snf | — | 2024-08-13 |
| Faus, Jessica Individual | adp of the snf | — | 2019-08-15 |
| Groff, Holly Individual | adp of the snf | — | 2022-09-01 |
| Haupt, Ellen Individual | adp of the snf | — | 2018-09-26 |
| Henry-Isaac, Janet Individual | adp of the snf | — | 2021-09-22 |
| Kolocin, Karley Individual | adp of the snf | — | 2021-11-17 |
| Leon, Jamie Individual | adp of the snf | — | 2021-01-01 |
| Mallozzi, Mariano Individual | adp of the snf | — | 2015-06-29 |
| Mast, Wendy Individual | adp of the snf | — | 2021-04-05 |
| Matlow, Lea Individual | adp of the snf | — | 2025-01-01 |
| Musser, Matthew Individual | adp of the snf | — | 2020-10-23 |
| Souders, Zachary Individual | adp of the snf | — | 2017-04-26 |
| Verdegem, Marilyn Sue Individual | adp of the snf | — | 2018-05-07 |
| Fry, John Individual | corporate director | — | 2023-08-01 |
| Geib, William Individual | corporate director | — | 2024-04-01 |
| Gerhart, Roger Individual | corporate director | — | 2017-08-14 |
| Hackman, Warren Individual | corporate director | — | 2024-04-01 |
| Metzler, Eunice Individual | corporate director | — | 2020-10-22 |
| Sensenig, Shannon Individual | corporate director | — | 2024-04-01 |
| Spohn, Clarence Individual | corporate director | — | 2020-10-22 |
| Tercero, Susana Individual | corporate director | — | 2023-04-01 |
| Zimmerman, Dorcas Individual | corporate director | — | 2024-04-01 |
| Fry, John Individual | corporate officer | — | 2023-08-01 |
| Haupt, Ellen Individual | corporate officer | — | 2018-09-26 |
| Metzler, Eunice Individual | corporate officer | — | 2020-10-22 |
| Musser, Matthew Individual | corporate officer | — | 2020-10-23 |
| Sensenig, Shannon Individual | corporate officer | — | 2024-04-01 |
| Verdegem, Marilyn Sue Individual | corporate officer | — | 2018-05-07 |
| Zimmerman, Dorcas Individual | corporate officer | — | 2024-04-01 |
| Fry, John Individual | managing control - governing body | — | 2023-08-01 |
| Geib, William Individual | managing control - governing body | — | 2024-04-01 |
| Gerhart, Roger Individual | managing control - governing body | — | 2017-08-14 |
| Hackman, Warren Individual | managing control - governing body | — | 2024-04-01 |
| Metzler, Eunice Individual | managing control - governing body | — | 2020-10-22 |
| Sensenig, Shannon Individual | managing control - governing body | — | 2024-04-01 |
| Spohn, Clarence Individual | managing control - governing body | — | 2020-10-22 |
| Tercero, Susana Individual | managing control - governing body | — | 2023-04-01 |
| Zimmerman, Dorcas Individual | managing control - governing body | — | 2024-04-01 |
| Aguillard, Christopher Individual | operational/managerial control | — | 2021-07-19 |
| Bashore, Mitchell Individual | operational/managerial control | — | 2021-05-05 |
| Diaz, Katiria-Marie Individual | operational/managerial control | — | 2025-01-06 |
| Elmore, Raymond Individual | operational/managerial control | — | 2024-08-13 |
| Faus, Jessica Individual | operational/managerial control | — | 2019-08-15 |
| Groff, Holly Individual | operational/managerial control | — | 2022-09-01 |
| Haupt, Ellen Individual | operational/managerial control | — | 2018-09-26 |
| Henry-Isaac, Janet Individual | operational/managerial control | — | 2021-09-22 |
| Kolocin, Karley Individual | operational/managerial control | — | 2021-11-17 |
| Leon, Jamie Individual | operational/managerial control | — | 2021-01-01 |
| Mallozzi, Mariano Individual | operational/managerial control | — | 2015-06-29 |
| Mast, Wendy Individual | operational/managerial control | — | 2021-04-05 |
| Matlow, Lea Individual | operational/managerial control | — | 2025-01-01 |
| Musser, Matthew Individual | operational/managerial control | — | 2020-10-23 |
| Souders, Zachary Individual | operational/managerial control | — | 2017-04-26 |
| Verdegem, Marilyn Sue Individual | operational/managerial control | — | 2018-05-07 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for United Zion Retirement Communi.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Lancaster County.