Brookdale Westlake Hills
Austin, Travis County, Texas · CCN 455866 · For-profit (Corporation) · part of Brookdale Senior Living (12 facilities, chain average 3.5 stars)
CMS rates Brookdale Westlake Hills 2 of 5 overall as of August 2026. 90 certified beds, 59 residents a day on average. 32 citations on record from the current inspection cycles, 6 at immediate jeopardy; 6 fines totalling $300,561.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★☆☆☆ 2 of 5 |
|---|---|
| Health inspections | ★★☆☆☆ 2 of 5 |
| Staffing | ★★★☆☆ 3 of 5 |
| Quality measures | ★★★★☆ 4 of 5 |
| Quality: long-stay / short-stay | 4 / 5 of 5 |
Staffing
| Total nurse staffing | 4.46179 hours per resident per day |
|---|---|
| Registered nurses | 0.67407 hours per resident per day |
| Weekend total | 3.80987 hours per resident per day |
| Nursing staff turnover | 35.7% (registered nurses 63.6%) |
| Administrators who left | 1 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-04-09 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2026-05-05 |
| 2026-04-09 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2026-05-05 |
| 2026-04-09 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2026-05-05 |
| 2026-04-09 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · tag F0578 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-05-05 |
| 2026-04-09 | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · tag F0757 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-05-05 |
| 2026-04-09 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · tag F0842 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-05-05 |
| 2025-12-03 complaint survey |
Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · tag F0583 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-12-22 |
| 2025-12-03 complaint survey |
Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-12-22 |
| 2025-02-14 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2025-03-10 |
| 2025-02-14 | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · tag F0552 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-03-13 |
| 2025-02-14 | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · tag F0558 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-03-12 |
| 2025-02-14 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-03-10 |
| 2025-02-14 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-03-10 |
| 2025-02-14 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-03-04 |
| 2024-10-14 complaint survey |
Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-10-28 |
| 2024-05-01 complaint survey |
Plan the resident's discharge to meet the resident's goals and needs. Resident Assessment and Care Planning Deficiencies · tag F0660 |
J Immediate jeopardy to resident health or safety; isolated | Deficient, Provider has date of correction 2024-05-07 |
| 2024-01-26 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
J Immediate jeopardy to resident health or safety; isolated | Deficient, Provider has date of correction 2024-01-27 |
| 2024-01-26 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-02-21 |
| 2024-01-26 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-02-21 |
| 2024-01-26 | Provide bedrooms that don't allow residents to see each other when privacy is needed. Environmental Deficiencies · tag F0914 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-02-21 |
| 2024-01-26 complaint survey |
Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0607 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-02-21 |
| 2024-01-26 complaint survey |
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0609 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-02-21 |
| 2024-01-26 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · tag F0655 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-02-21 |
| 2024-01-26 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0691 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-02-21 |
| 2024-01-26 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · tag F0693 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-02-21 |
| 2024-01-26 | Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · tag F0694 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-02-21 |
| 2024-01-26 | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · tag F0695 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-02-21 |
| 2023-12-29 complaint survey |
Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
J Immediate jeopardy to resident health or safety; isolated | Past Non-Compliance 2023-12-05 |
| 2023-12-29 complaint survey |
Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · tag F0760 |
J Immediate jeopardy to resident health or safety; isolated | Past Non-Compliance 2023-12-05 |
| 2023-11-05 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
G Actual harm that is not immediate jeopardy; isolated | Past Non-Compliance 2023-09-02 |
| 2023-08-27 complaint survey |
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0600 |
K Immediate jeopardy to resident health or safety; pattern | Deficient, Provider has date of correction 2023-09-22 |
| 2023-08-27 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
J Immediate jeopardy to resident health or safety; isolated | Past Non-Compliance 2023-07-20 |
Fines and payment denials
| Date | Penalty | Amount |
|---|---|---|
| 2024-05-01 | Fine | $7,800 |
| 2024-01-26 | Fine | $33,758 |
| 2023-12-29 | Fine | $14,518 |
| 2023-12-29 | Fine | $7,446 |
| 2023-11-05 | Fine | $9,311 |
| 2023-08-27 | Fine | $227,728 |
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Lbmc PC Organization | adp of the snf | — | 2024-01-01 |
| Ohi Asset (Az) Tucson-7500 North Calle Sin Envidia LLC Organization | adp of the snf | — | 2021-01-20 |
| Ohi Asset Hud Sf Ca LLC Organization | adp of the snf | — | 2021-01-20 |
| Ohi Healthcare Properties Limited Partnership Organization | adp of the snf | — | 2021-01-20 |
| Omega Healthcare Investors Inc. Organization | adp of the snf | — | 2021-01-20 |
| Walters Financial Services Inc. Organization | adp of the snf | — | 2025-07-22 |
| American Retirement Corporation Organization | indirect ownership interest | — | 2003-01-01 |
| Arcpi Holdings Inc. Organization | indirect ownership interest | — | 2002-12-16 |
| Brookdale Senior Living Inc. Organization | indirect ownership interest | — | 2005-06-28 |
| Arc Fort Austin Properties LLC Organization | limited partnership interest | — | 2002-12-13 |
| Arcpi Holdings Inc. Organization | limited partnership interest | — | 2002-12-16 |
| Asher, Jordan Individual | adp of the snf | — | 2020-02-24 |
| Bertrand, Brandi Individual | adp of the snf | — | 2025-09-10 |
| Drayton, Claudia Individual | adp of the snf | — | 2024-06-18 |
| Fioravanti, Mark Individual | adp of the snf | — | 2025-04-13 |
| Freed, Victoria Individual | adp of the snf | — | 2019-10-29 |
| Fry, Liam Individual | adp of the snf | — | 2025-09-10 |
| Hausman, Joshua Individual | adp of the snf | — | 2025-04-24 |
| Mace, Elizabeth Individual | adp of the snf | — | 2024-06-18 |
| Warren, Denise Individual | adp of the snf | — | 2018-10-04 |
| Wielansky, Lee Individual | adp of the snf | — | 2015-04-23 |
| Baier, Lucinda Individual | corporate director | — | 2018-03-09 |
| Bowman, Kevin Individual | corporate director | — | 2021-10-01 |
| White, Chadwick Individual | corporate director | — | 2018-03-09 |
| Baier, Lucinda Individual | corporate officer | — | 2016-04-01 |
| Bowman, Kevin Individual | corporate officer | — | 2021-10-01 |
| La Marre, Kevin Individual | corporate officer | — | 2017-01-22 |
| Munoz, Anna Individual | corporate officer | — | 2024-02-15 |
| White, Chadwick Individual | corporate officer | — | 2018-03-09 |
| Kussow, Dawn Individual | indirect ownership interest | — | 2025-04-30 |
| White, Chadwick Individual | indirect ownership interest | — | 2025-04-30 |
| La Marre, Kevin Individual | individual is an owner, partner or trustee of any adp of the snf | — | 2025-09-12 |
| Stengle, Nikolas Individual | managing control - governing body | — | 2025-11-08 |
| White, Chadwick Individual | managing control - governing body | — | 2018-03-09 |
| Bertrand, Brandi Individual | operational/managerial control | — | 2025-07-22 |
| David-Rosen, Carol Individual | operational/managerial control | — | 2025-07-22 |
| Fry, Liam Individual | operational/managerial control | — | 2025-07-22 |
| Kussow, Dawn Individual | operational/managerial control | — | 2024-07-23 |
| La Marre, Kevin Individual | operational/managerial control | — | 2017-01-22 |
| Mackenzie, Todd Individual | operational/managerial control | — | 2025-07-22 |
| Munoz, Anna Individual | operational/managerial control | — | 2024-02-15 |
| Odanga, Catherine Individual | operational/managerial control | — | 2025-07-22 |
| White, Chadwick Individual | operational/managerial control | — | 2018-03-09 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Brookdale Westlake Hills.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Travis County.