Richfield Health Center - Salem
Salem, Salem City County, Virginia · CCN 495013 · Non-profit (Corporation) · not part of a chain
CMS rates Richfield Health Center - Salem 3 of 5 overall as of August 2026. 112 certified beds, 107 residents a day on average. 31 citations on record from the current inspection cycles, 1 involving actual harm; 1 fine totalling $15,465.
On record
- No health inspection in more than two years, by CMS’s own flag.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★☆☆ 3 of 5 |
|---|---|
| Health inspections | ★★★☆☆ 3 of 5 |
| Staffing | ★★★☆☆ 3 of 5 |
| Quality measures | ★★★☆☆ 3 of 5 |
| Quality: long-stay / short-stay | 3 / 3 of 5 |
Staffing
| Total nurse staffing | 4.33692 hours per resident per day |
|---|---|
| Registered nurses | 0.60848 hours per resident per day |
| Weekend total | 3.48625 hours per resident per day |
| Nursing staff turnover | 51.5% (registered nurses 55.6%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2024-12-05 complaint survey |
Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · tag F0760 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2025-01-08 |
| 2024-12-05 complaint survey |
Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-01-08 |
| 2024-12-05 complaint survey |
Provide timely, quality laboratory services/tests to meet the needs of residents. Administration Deficiencies · tag F0770 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-01-08 |
| 2024-12-05 complaint survey |
Provide or get specialized rehabilitative services as required for a resident. Quality of Life and Care Deficiencies · tag F0825 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-01-08 |
| 2024-05-15 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · tag F0550 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-15 |
| 2024-05-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · tag F0580 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-15 |
| 2024-05-15 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · tag F0582 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-15 |
| 2024-05-15 | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · tag F0641 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-15 |
| 2024-05-15 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-15 |
| 2024-05-15 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · tag F0657 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-15 |
| 2024-05-15 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-15 |
| 2024-05-15 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · tag F0756 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-15 |
| 2024-05-15 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · tag F0842 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-15 |
| 2024-05-15 | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · tag F0883 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-07-15 |
| 2023-02-08 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0607 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-03-23 |
| 2023-02-08 | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-03-23 |
| 2023-02-08 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · tag F0584 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-23 |
| 2023-02-08 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · tag F0657 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-23 |
| 2023-02-08 | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · tag F0757 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-23 |
| 2023-02-08 | Provide timely, quality laboratory services/tests to meet the needs of residents. Administration Deficiencies · tag F0770 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-23 |
| 2023-02-08 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-23 |
| 2021-07-29 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2021-09-10 |
| 2021-07-29 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · tag F0578 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-09-10 |
| 2021-07-29 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · tag F0584 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-09-10 |
| 2021-07-29 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-09-10 |
| 2021-07-29 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-09-10 |
| 2021-07-29 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-09-10 |
| 2021-07-29 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · tag F0690 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-09-10 |
| 2021-07-29 | Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. Administration Deficiencies · tag F0772 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-09-10 |
| 2021-07-29 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · tag F0803 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-09-10 |
| 2021-07-29 | Keep all essential equipment working safely. Environmental Deficiencies · tag F0908 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-09-10 |
Fines and payment denials
| Date | Penalty | Amount |
|---|---|---|
| 2024-12-05 | Fine | $15,465 |
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Friendship Foundation Inc. Organization | 5% or greater direct ownership interest | 100% | 2023-10-01 |
| Brown, Edwards & Company, LLP Organization | adp of the snf | — | 2023-10-01 |
| Friendship Foundation Inc. Organization | adp of the snf | — | 2023-10-01 |
| Valley Management Co Inc. Organization | adp of the snf | — | 2023-10-01 |
| Walker & Associates PC Organization | adp of the snf | — | 2023-10-01 |
| Friendship Foundation Inc. Organization | operational/managerial control | — | 2023-10-01 |
| Valley Management Co Inc. Organization | operational/managerial control | — | 2023-10-01 |
| Campbell, Luke Individual | adp of the snf | — | 2023-10-01 |
| Duncan, Stephanie Individual | adp of the snf | — | 2023-10-01 |
| Higgins, Benjamin Individual | adp of the snf | — | 2023-10-01 |
| Hoff, Joseph Individual | adp of the snf | — | 2023-10-01 |
| Layell, Erin Individual | adp of the snf | — | 2023-10-01 |
| Lowe, Todd Individual | adp of the snf | — | 2023-10-01 |
| Rodger, Mary Individual | adp of the snf | — | 2023-10-01 |
| Shannon, Charles Individual | adp of the snf | — | 2023-10-01 |
| Bishop, Nathaniel Individual | corporate director | — | 2023-10-01 |
| Combs, Glen Individual | corporate director | — | 2023-10-01 |
| Feinour, Edwin Individual | corporate director | — | 2023-10-01 |
| Grove, Lucian Individual | corporate director | — | 2023-10-01 |
| Johnson, Cynda Individual | corporate director | — | 2023-10-01 |
| Lawson, Robert Individual | corporate director | — | 2023-10-01 |
| Oelschlager, Kathryn Individual | corporate director | — | 2023-10-01 |
| Sandel, Robert Individual | corporate director | — | 2023-10-01 |
| Williamson, John Individual | corporate director | — | 2023-10-01 |
| Hoff, Joseph Individual | corporate officer | — | 2023-10-01 |
| Shannon, Charles Individual | corporate officer | — | 2023-10-01 |
| Bishop, Nathaniel Individual | managing control - governing body | — | 2023-10-01 |
| Feldmann, Greg Individual | managing control - governing body | — | 2023-10-01 |
| Hoff, Joseph Individual | managing control - governing body | — | 2023-10-01 |
| Johnson, Cynda Individual | managing control - governing body | — | 2023-10-01 |
| Lawson, Robert Individual | managing control - governing body | — | 2023-10-01 |
| Mitchell, Cynthia Individual | managing control - governing body | — | 2023-10-01 |
| Nester, Paul Individual | managing control - governing body | — | 2023-10-01 |
| Sandel, Robert Individual | managing control - governing body | — | 2023-10-01 |
| Shannon, Charles Individual | managing control - governing body | — | 2023-10-01 |
| Bishop, Nathaniel Individual | operational/managerial control | — | 2023-10-01 |
| Campbell, Luke Individual | operational/managerial control | — | 2023-10-01 |
| Combs, Glen Individual | operational/managerial control | — | 2023-10-01 |
| Duncan, Stephanie Individual | operational/managerial control | — | 2023-10-01 |
| Feinour, Edwin Individual | operational/managerial control | — | 2023-10-01 |
| Feldmann, Greg Individual | operational/managerial control | — | 2023-10-01 |
| Grove, Lucian Individual | operational/managerial control | — | 2023-10-01 |
| Higgins, Benjamin Individual | operational/managerial control | — | 2023-10-01 |
| Hoff, Joseph Individual | operational/managerial control | — | 2023-10-01 |
| Hughes, Angela Individual | operational/managerial control | — | 2002-10-01 |
| Johnson, Cynda Individual | operational/managerial control | — | 2023-10-01 |
| Lawson, Robert Individual | operational/managerial control | — | 2023-10-01 |
| Layell, Erin Individual | operational/managerial control | — | 2024-11-01 |
| Lowe, Todd Individual | operational/managerial control | — | 2023-10-01 |
| Nester, Paul Individual | operational/managerial control | — | 2024-07-01 |
| Nichols, Whitney Individual | operational/managerial control | — | 2023-03-04 |
| Oelschlager, Kathryn Individual | operational/managerial control | — | 2023-10-01 |
| Rodger, Mary Individual | operational/managerial control | — | 2023-10-01 |
| Sandel, Robert Individual | operational/managerial control | — | 2023-10-01 |
| Shannon, Charles Individual | operational/managerial control | — | 2023-10-01 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Richfield Health Center - Salem.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Salem City County.