Lake Taylor Hosp
Norfolk, Norfolk City County, Virginia · CCN 495117 · Government (Hospital district) · not part of a chain
CMS rates Lake Taylor Hosp 4 of 5 overall as of August 2026. 192 certified beds, 160 residents a day on average. 24 citations on record from the current inspection cycles, 2 involving actual harm; 1 fine totalling $59,150.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★☆ 4 of 5 |
|---|---|
| Health inspections | ★★★☆☆ 3 of 5 |
| Staffing | ★★★★☆ 4 of 5 |
| Quality measures | ★★★★★ 5 of 5 |
| Quality: long-stay / short-stay | 5 / 4 of 5 |
Staffing
| Total nurse staffing | 4.9041 hours per resident per day |
|---|---|
| Registered nurses | 0.43109 hours per resident per day |
| Weekend total | 3.95582 hours per resident per day |
| Nursing staff turnover | 47.3% (registered nurses 45.5%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2025-09-26 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2025-11-28 |
| 2025-09-26 complaint survey |
Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-11-28 |
| 2025-09-26 | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0698 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-11-28 |
| 2025-09-26 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · tag F0700 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-11-28 |
| 2025-09-26 | Keep all essential equipment working safely. Environmental Deficiencies · tag F0908 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-02-09 |
| 2021-10-15 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · tag F0686 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2021-12-22 |
| 2021-10-15 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2021-12-22 |
| 2021-10-15 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · tag F0584 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2021-12-22 |
| 2021-10-15 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · tag F0700 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2021-12-22 |
| 2021-10-15 | Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised. Nutrition and Dietary Deficiencies · tag F0811 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2021-12-22 |
| 2021-10-15 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · tag F0655 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-12-22 |
| 2021-10-15 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · tag F0657 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-12-22 |
| 2021-10-15 | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · tag F0679 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-12-22 |
| 2021-10-15 | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · tag F0732 |
C No actual harm, with potential for minimal harm; widespread | Deficient, Provider has date of correction 2021-12-22 |
| 2018-11-01 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · tag F0623 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2018-12-16 |
| 2018-11-01 | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · tag F0759 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2018-12-16 |
| 2018-11-01 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2018-12-16 |
| 2018-11-01 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · tag F0921 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2018-12-16 |
| 2018-11-01 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · tag F0925 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2018-12-16 |
| 2018-11-01 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · tag F0636 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2018-12-16 |
| 2018-11-01 | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2018-12-16 |
| 2018-11-01 | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2018-12-16 |
| 2018-11-01 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2018-12-16 |
| 2018-11-01 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. Resident Rights Deficiencies · tag F0577 |
C No actual harm, with potential for minimal harm; widespread | Deficient, Provider has date of correction 2018-12-16 |
Fines and payment denials
| Date | Penalty | Amount |
|---|---|---|
| 2025-09-26 | Fine | $59,150 |
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Hospital Authority Of Norfolk Organization | 5% or greater direct ownership interest | 100% | 1988-07-01 |
| Aramark Healthcare Support Services LLC Organization | adp of the snf | — | 2007-01-19 |
| Hcare LLC Organization | adp of the snf | — | 2024-05-09 |
| Hospital Authority Of Norfolk Organization | adp of the snf | — | 1988-07-01 |
| Aramark Healthcare Support Services LLC Organization | operational/managerial control | — | 2007-01-19 |
| Hcare LLC Organization | operational/managerial control | — | 2024-05-09 |
| Hospital Authority Of Norfolk Organization | operational/managerial control | — | 1988-07-01 |
| Orsini, Thomas Individual | adp of the snf | — | 1999-11-01 |
| Wilhelm, Karen Individual | adp of the snf | — | 2022-03-29 |
| Wolford, Lorraine Individual | adp of the snf | — | 2025-04-02 |
| Albert, Elizabeth Individual | corporate director | — | 2023-09-12 |
| Armstrong, Melody Individual | corporate director | — | 2023-09-12 |
| Bauman, Deborah Individual | corporate director | — | 2009-03-05 |
| Durham, Calvin Individual | corporate director | — | 2010-05-25 |
| Lehew, Willette Individual | corporate director | — | 1999-07-20 |
| Massey, Paul Individual | corporate director | — | 2023-09-27 |
| Orsini, Thomas Individual | corporate director | — | 2010-04-16 |
| Poston, Anita Individual | corporate director | — | 2004-11-02 |
| Roberts-Atwater, Beverly Individual | corporate director | — | 2012-08-17 |
| Robinson, Bradbury Individual | corporate director | — | 2024-11-12 |
| Ryan, John Individual | corporate director | — | 2025-10-28 |
| Ward, Willie Individual | corporate director | — | 2024-09-10 |
| Fogg, Robert Individual | corporate officer | — | 2000-01-01 |
| Albert, Elizabeth Individual | managing control - governing body | — | 2023-09-12 |
| Allen, Suzanne Individual | managing control - governing body | — | 2024-11-12 |
| Armstrong, Melody Individual | managing control - governing body | — | 2023-09-12 |
| Durham, Calvin Individual | managing control - governing body | — | 2010-05-25 |
| Poston, Anita Individual | managing control - governing body | — | 2004-11-02 |
| Roberts-Atwater, Beverly Individual | managing control - governing body | — | 2012-08-17 |
| Robinson, Bradbury Individual | managing control - governing body | — | 2024-11-12 |
| Ryan, John Individual | managing control - governing body | — | 2025-10-28 |
| Ward, Willie Individual | managing control - governing body | — | 2024-09-10 |
| Albert, Elizabeth Individual | operational/managerial control | — | 2023-09-12 |
| Allen, Suzanne Individual | operational/managerial control | — | 2024-11-12 |
| Armstrong, Melody Individual | operational/managerial control | — | 2023-09-12 |
| Durham, Calvin Individual | operational/managerial control | — | 2010-05-25 |
| Fogg, Robert Individual | operational/managerial control | — | 2000-01-01 |
| Orsini, Thomas Individual | operational/managerial control | — | 1999-11-01 |
| Poston, Anita Individual | operational/managerial control | — | 2004-11-02 |
| Roberts-Atwater, Beverly Individual | operational/managerial control | — | 2012-08-17 |
| Robinson, Bradbury Individual | operational/managerial control | — | 2024-11-12 |
| Ryan, John Individual | operational/managerial control | — | 2025-10-28 |
| Ward, Willie Individual | operational/managerial control | — | 2024-09-10 |
| Wilhelm, Karen Individual | operational/managerial control | — | 2022-03-29 |
| Wolford, Lorraine Individual | operational/managerial control | — | 2025-04-02 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Lake Taylor Hosp.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Norfolk City County.