Portsmouth Health And Rehab
Portsmouth, Portsmouth City County, Virginia · CCN 495149 · For-profit (Corporation) · part of Trio Healthcare (9 facilities, chain average 1.6 stars)
CMS rates Portsmouth Health And Rehab 1 of 5 overall as of August 2026. 120 certified beds, 104 residents a day on average. 64 citations on record from the current inspection cycles, 3 at immediate jeopardy; 3 fines totalling $134,401.
On record
- No health inspection in more than two years, by CMS’s own flag.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★☆☆☆☆ 1 of 5 |
|---|---|
| Health inspections | ★☆☆☆☆ 1 of 5 |
| Staffing | ★☆☆☆☆ 1 of 5 |
| Quality measures | ★★☆☆☆ 2 of 5 |
| Quality: long-stay / short-stay | 2 / 1 of 5 |
Staffing
| Total nurse staffing | 3.24435 hours per resident per day |
|---|---|
| Registered nurses | 0.36156 hours per resident per day |
| Weekend total | 2.77946 hours per resident per day |
| Nursing staff turnover | 61.5% (registered nurses 81.8%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2025-09-19 complaint survey |
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. Quality of Life and Care Deficiencies · tag F0678 |
J Immediate jeopardy to resident health or safety; isolated | Deficient, Provider has date of correction 2025-12-09 |
| 2025-09-19 complaint survey |
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · tag F0550 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-12-08 |
| 2025-09-19 complaint survey |
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0600 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-12-08 |
| 2025-09-19 complaint survey |
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0609 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-12-08 |
| 2025-09-19 complaint survey |
Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-12-08 |
| 2025-09-19 complaint survey |
Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0697 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-01-21 |
| 2025-09-19 complaint survey |
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-12-08 |
| 2024-10-02 complaint survey |
Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · tag F0760 |
G Actual harm that is not immediate jeopardy; isolated | Past Non-Compliance 2024-09-19 |
| 2024-05-23 complaint survey |
Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-06-19 |
| 2024-05-23 complaint survey |
Provide appropriate foot care. Quality of Life and Care Deficiencies · tag F0687 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-06-19 |
| 2024-05-23 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-06-19 |
| 2024-05-23 complaint survey |
Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · tag F0919 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-06-19 |
| 2024-03-22 complaint survey |
Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of Life and Care Deficiencies · tag F0740 |
K Immediate jeopardy to resident health or safety; pattern | Deficient, Provider has date of correction 2024-04-23 |
| 2024-03-22 complaint survey |
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents. Quality of Life and Care Deficiencies · tag F0741 |
K Immediate jeopardy to resident health or safety; pattern | Deficient, Provider has date of correction 2024-04-23 |
| 2024-03-22 complaint survey |
Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-06-19 |
| 2024-03-22 complaint survey |
Provide appropriate foot care. Quality of Life and Care Deficiencies · tag F0687 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-06-19 |
| 2024-03-22 complaint survey |
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-06-19 |
| 2024-03-22 complaint survey |
Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · tag F0919 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-06-19 |
| 2021-05-28 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · tag F0686 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2021-07-05 |
| 2021-05-28 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2021-07-05 |
| 2021-05-28 | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · tag F0919 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2021-07-05 |
| 2021-05-28 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · tag F0803 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2021-07-05 |
| 2021-05-28 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2021-07-05 |
| 2021-05-28 | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · tag F0883 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2021-07-05 |
| 2021-05-28 | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · tag F0583 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-07-05 |
| 2021-05-28 | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · tag F0645 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-07-05 |
| 2021-05-28 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · tag F0657 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-07-05 |
| 2021-05-28 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · tag F0688 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-07-05 |
| 2021-05-28 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · tag F0756 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-07-05 |
| 2021-05-28 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · tag F0758 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-07-05 |
| 2021-05-28 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-07-05 |
| 2019-02-07 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2019-03-09 |
| 2019-02-07 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · tag F0584 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2019-03-09 |
| 2019-02-07 | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2019-03-09 |
| 2019-02-07 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2019-03-09 |
| 2019-02-07 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights Deficiencies · tag F0557 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-03-09 |
| 2019-02-07 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · tag F0582 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-03-09 |
| 2019-02-07 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0607 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-03-09 |
| 2019-02-07 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. Resident Rights Deficiencies · tag F0622 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-04-17 |
| 2019-02-07 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · tag F0623 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-03-09 |
| 2019-02-07 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · tag F0625 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-03-09 |
| 2019-02-07 | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · tag F0645 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-03-09 |
| 2019-02-07 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. Nursing and Physician Services Deficiencies · tag F0727 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-03-09 |
| 2019-02-07 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly Administration Deficiencies · tag F0868 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-03-09 |
| 2019-02-07 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
C No actual harm, with potential for minimal harm; widespread | Deficient, Provider has date of correction 2019-03-09 |
| 2017-07-13 | Give residents a notice of rights, rules, services and charges. Resident Rights Deficiencies · tag F0156 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. Resident Rights Deficiencies · tag F0159 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · tag F0287 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Provide necessary care and services to maintain or improve the highest well being of each resident . Quality of Life and Care Deficiencies · tag F0309 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. Quality of Life and Care Deficiencies · tag F0314 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Have a program that investigates, controls and keeps infection from spreading. Environmental Deficiencies · tag F0441 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · tag F0465 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Keep accurate, complete and organized clinical records on each resident that meet professional standards. Administration Deficiencies · tag F0514 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Provide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality. Resident Rights Deficiencies · tag F0241 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Assure that each resident’s assessment is updated at least once every 3 months. Resident Assessment and Care Planning Deficiencies · tag F0276 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Ensure each resident receives an accurate assessment by a qualified health professional. Resident Assessment and Care Planning Deficiencies · tag F0278 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Develop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0279 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. Quality of Life and Care Deficiencies · tag F0315 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. Environmental Deficiencies · tag F0323 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. Pharmacy Service Deficiencies · tag F0332 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Ensure that residents are safe from serious medication errors. Pharmacy Service Deficiencies · tag F0333 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Provide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse. Pharmacy Service Deficiencies · tag F0425 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. Pharmacy Service Deficiencies · tag F0431 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-08-13 |
| 2017-07-13 | Allow residents to easily view the results of the nursing home's most recent inspection. Resident Rights Deficiencies · tag F0167 |
C No actual harm, with potential for minimal harm; widespread | Deficient, Provider has date of correction 2017-08-13 |
Fines and payment denials
| Date | Penalty | Amount |
|---|---|---|
| 2025-09-19 | Fine | $40,508 |
| 2024-10-02 | Fine | $8,824 |
| 2024-03-22 | Fine | $85,069 |
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Gl Virginia Holdings LLC Organization | 5% or greater direct ownership interest | 100% | 2016-12-26 |
| Trio Health Care - East, LLC Organization | 5% or greater indirect ownership interest | — | 2019-05-24 |
| Trio Healthcare Investors LLC Organization | 5% or greater indirect ownership interest | — | 2016-12-16 |
| Trio Healthcare LLC Organization | 5% or greater indirect ownership interest | — | 2019-12-10 |
| Gentry, Boyd Individual | 5% or greater indirect ownership interest | — | 2016-12-26 |
| Rubenstein, David Individual | 5% or greater indirect ownership interest | — | 2016-12-16 |
| Gentry, Boyd Individual | corporate officer | — | 2016-12-16 |
| Rubenstein, David Individual | corporate officer | — | 2016-12-16 |
| Cambell, Dawn Individual | w-2 managing employee | — | 2023-09-18 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Portsmouth Health And Rehab.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Portsmouth City County.