Norfolk Health Care Center
Norfolk, Norfolk City County, Virginia · CCN 495210 · For-profit (Corporation) · part of Lifeworks Rehab (64 facilities, chain average 2.1 stars)
CMS rates Norfolk Health Care Center 1 of 5 overall as of August 2026. 180 certified beds, 166 residents a day on average. 51 citations on record from the current inspection cycles, 1 at immediate jeopardy; 1 fine totalling $102,245.
On record
- No health inspection in more than two years, by CMS’s own flag.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★☆☆☆☆ 1 of 5 |
|---|---|
| Health inspections | ★☆☆☆☆ 1 of 5 |
| Staffing | ★☆☆☆☆ 1 of 5 |
| Quality measures | ★★☆☆☆ 2 of 5 |
| Quality: long-stay / short-stay | 2 / 3 of 5 |
Staffing
| Total nurse staffing | 3.13336 hours per resident per day |
|---|---|
| Registered nurses | 0.44176 hours per resident per day |
| Weekend total | 2.68354 hours per resident per day |
| Nursing staff turnover | 72.8% (registered nurses 87.9%) |
| Administrators who left | 1 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-03-12 complaint survey |
Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0607 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-04-06 |
| 2026-03-12 complaint survey |
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · tag F0726 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-04-06 |
| 2026-01-14 complaint survey |
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · tag F0803 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2026-01-30 |
| 2026-01-14 complaint survey |
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · tag F0628 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-01-30 |
| 2026-01-14 complaint survey |
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. Nutrition and Dietary Deficiencies · tag F0807 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-01-30 |
| 2026-01-14 complaint survey |
Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-01-30 |
| 2026-01-14 complaint survey |
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · tag F0921 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-01-30 |
| 2025-09-24 complaint survey |
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · tag F0725 |
J Immediate jeopardy to resident health or safety; isolated | Deficient, Provider has date of correction 2025-12-16 |
| 2025-09-24 complaint survey |
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. Nutrition and Dietary Deficiencies · tag F0807 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2026-01-30 |
| 2025-09-24 complaint survey |
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · tag F0628 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-01-30 |
| 2025-09-24 complaint survey |
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · tag F0803 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-01-30 |
| 2025-09-24 complaint survey |
Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-01-30 |
| 2025-09-24 complaint survey |
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · tag F0921 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-01-30 |
| 2024-09-05 complaint survey |
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · tag F0690 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-10-01 |
| 2021-07-15 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · tag F0925 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2021-08-18 |
| 2021-07-15 | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · tag F0641 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2021-08-18 |
| 2021-07-15 | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2021-08-18 |
| 2021-07-15 | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · tag F0760 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2021-08-18 |
| 2021-07-15 | The resident has the right to receive notices in a format and a language he or she understands. Resident Rights Deficiencies · tag F0574 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-08-18 |
| 2021-07-15 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · tag F0578 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-08-18 |
| 2021-07-15 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. Resident Rights Deficiencies · tag F0622 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-08-18 |
| 2021-07-15 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · tag F0623 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-08-18 |
| 2021-07-15 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · tag F0625 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-08-18 |
| 2021-07-15 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-08-18 |
| 2021-07-15 | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-08-18 |
| 2021-07-15 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · tag F0690 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2021-08-18 |
| 2019-05-09 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. Nursing and Physician Services Deficiencies · tag F0727 |
F No actual harm, with potential for more than minimal harm; widespread | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. Resident Rights Deficiencies · tag F0622 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · tag F0625 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · tag F0565 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · tag F0623 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · tag F0641 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · tag F0655 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · tag F0657 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · tag F0677 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · tag F0695 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Administration Deficiencies · tag F0849 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-06-17 |
| 2019-05-09 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-06-17 |
| 2017-08-17 | Provide necessary care and services to maintain or improve the highest well being of each resident . Quality of Life and Care Deficiencies · tag F0309 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2017-09-27 |
| 2017-08-17 | Ensure that residents are safe from serious medication errors. Pharmacy Service Deficiencies · tag F0333 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2017-09-27 |
| 2017-08-17 | Store, cook, and serve food in a safe and clean way. Nutrition and Dietary Deficiencies · tag F0371 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2017-09-27 |
| 2017-08-17 | Provide routine and 24-hour emergency dental care for each resident. Quality of Life and Care Deficiencies · tag F0411 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2017-09-27 |
| 2017-08-17 | Try to resolve each resident's complaints quickly. Resident Rights Deficiencies · tag F0166 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-09-27 |
| 2017-08-17 | Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. Quality of Life and Care Deficiencies · tag F0314 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-09-27 |
| 2017-08-17 | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. Pharmacy Service Deficiencies · tag F0431 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-09-27 |
| 2017-08-17 | Have a program that investigates, controls and keeps infection from spreading. Environmental Deficiencies · tag F0441 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-09-27 |
| 2017-08-17 | Keep accurate, complete and organized clinical records on each resident that meet professional standards. Administration Deficiencies · tag F0514 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2017-09-27 |
Fines and payment denials
| Date | Penalty | Amount |
|---|---|---|
| 2025-09-24 | Fine | $102,245 |
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Norfolk Holdings I LLC Organization | 5% or greater direct ownership interest | 100% | 2021-05-28 |
| Charles 1994 Family Grantor Trust Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Chesapeake East LLC Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Edward 1998 Family Grantor Trust Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Ek 2005 Family Trust Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Fay 2014 Family Grantor Trust Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Fay 2014 LLC Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Ll 2013 Family Trust Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Mms 2008 Family Trust Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Mzr East LLC Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Saul 2012 Family Grantor Trust Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Silverstone East LLC Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Sol 2000 Family Grantor Trust Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Sol 2000 LLC Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Stevens 3920 & Family LLC Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Stevens 3920 Family Grantor Trust Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Stevens 3920 LLC Organization | 5% or greater indirect ownership interest | — | 2021-05-28 |
| Rylbss East Manager LLC Organization | operational/managerial control | — | 2021-05-28 |
| Wilson, Steven Individual | corporate director | — | 2024-01-23 |
| Wilson, Steven Individual | w-2 managing employee | — | 2024-01-23 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Norfolk Health Care Center.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Norfolk City County.