Riverside
La Crosse, La Crosse County, Wisconsin · CCN 525455 · Non-profit (Corporation) · not part of a chain
CMS rates Riverside 4 of 5 overall as of August 2026. 123 certified beds, 94 residents a day on average. 13 citations on record from the current inspection cycles, 1 at immediate jeopardy; 1 fine totalling $21,645.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★☆ 4 of 5 |
|---|---|
| Health inspections | ★★★★☆ 4 of 5 |
| Staffing | ★★★★★ 5 of 5 |
| Quality measures | ★☆☆☆☆ 1 of 5 |
| Quality: long-stay / short-stay | 1 / 2 of 5 |
Staffing
| Total nurse staffing | 4.80312 hours per resident per day |
|---|---|
| Registered nurses | 1.22133 hours per resident per day |
| Weekend total | 4.37587 hours per resident per day |
| Nursing staff turnover | 47.4% (registered nurses 41.4%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-01-15 | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · tag F0554 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-02-12 |
| 2026-01-15 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · tag F0580 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-02-12 |
| 2026-01-15 | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · tag F0692 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-02-12 |
| 2026-01-15 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-02-12 |
| 2026-01-15 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Administration Deficiencies · tag F0849 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2026-02-12 |
| 2025-01-22 complaint survey |
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0600 |
J Immediate jeopardy to resident health or safety; isolated | Past Non-Compliance 2025-01-10 |
| 2024-08-29 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · tag F0686 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-09-20 |
| 2024-08-29 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-09-20 |
| 2024-08-29 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2024-09-20 |
| 2023-08-09 | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · tag F0583 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-08-30 |
| 2023-08-09 | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · tag F0757 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-08-30 |
| 2023-08-09 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-08-30 |
| 2023-08-09 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-08-30 |
Fines and payment denials
| Date | Penalty | Amount |
|---|---|---|
| 2025-01-22 | Fine | $21,645 |
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Bremer Bank National Association Organization | 5% or greater mortgage interest | — | 2018-07-18 |
| Merchants Bank, N.A. Organization | 5% or greater mortgage interest | — | 2015-11-20 |
| Bremer Bank National Association Organization | 5% or greater security interest | — | 2018-07-18 |
| Merchants Bank, N.A. Organization | 5% or greater security interest | — | 2015-11-20 |
| Cogbill, Elizabeth Individual | contracted managing employee | — | 2018-01-01 |
| Bowen, Edward Individual | corporate director | — | 2024-04-22 |
| Flanagan, Michael Individual | corporate director | — | 2021-04-26 |
| Hansen, Peter Individual | corporate director | — | 2021-04-26 |
| Havens, Sarah Individual | corporate director | — | 2016-06-01 |
| Mudler, Leah Individual | corporate director | — | 2019-06-01 |
| O'Flaherty, Sean Individual | corporate director | — | 2024-04-22 |
| Robinson, John Individual | corporate director | — | 2021-04-26 |
| Strangman, Angela Individual | corporate director | — | 2024-04-22 |
| Zoellner, Joseph Individual | corporate director | — | 2016-06-01 |
| Garves, Todd Individual | corporate officer | — | 2003-02-10 |
| Wilson, Todd Individual | corporate officer | — | 2002-11-11 |
| Senzig, Patrick Individual | operational/managerial control | — | 2018-03-09 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Riverside.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in La Crosse County.