Webster House
Palo Alto, Santa Clara County, California · CCN 555156 · Non-profit (Corporation) · part of Front Porch (9 facilities, chain average 4.8 stars)
CMS rates Webster House 5 of 5 overall as of August 2026. 145 certified beds, 64 residents a day on average. 23 citations on record from the current inspection cycles; no fines on record.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★★ 5 of 5 |
|---|---|
| Health inspections | ★★★★★ 5 of 5 |
| Staffing | ★★★★★ 5 of 5 |
| Quality measures | ★★★★★ 5 of 5 |
| Quality: long-stay / short-stay | 5 / 5 of 5 |
Staffing
| Total nurse staffing | 5.0503 hours per resident per day |
|---|---|
| Registered nurses | 1.06251 hours per resident per day |
| Weekend total | 3.78683 hours per resident per day |
| Nursing staff turnover | 20.6% (registered nurses 36.4%) |
| Administrators who left | 1 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2026-06-09 complaint survey |
Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2026-06-25 |
| 2025-01-30 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-02-20 |
| 2025-01-30 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2025-02-18 |
| 2023-02-27 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · tag F0700 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-03-29 |
| 2023-02-27 | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · tag F0759 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-03-29 |
| 2023-02-27 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-03-29 |
| 2023-02-27 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · tag F0804 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-03-29 |
| 2023-02-27 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2023-03-29 |
| 2023-02-27 | Assess the resident when there is a significant change in condition Resident Assessment and Care Planning Deficiencies · tag F0637 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-29 |
| 2023-02-27 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-29 |
| 2023-02-27 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · tag F0686 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-29 |
| 2023-02-27 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-29 |
| 2023-02-27 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · tag F0693 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-29 |
| 2023-02-27 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-29 |
| 2023-02-27 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · tag F0758 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-29 |
| 2023-02-27 | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · tag F0760 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-29 |
| 2023-02-27 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. Administration Deficiencies · tag F0851 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-29 |
| 2023-02-27 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-03-25 |
| 2019-11-15 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · tag F0804 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2019-12-03 |
| 2019-11-15 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2019-12-03 |
| 2019-11-15 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-12-03 |
| 2019-11-15 | Provide routine and 24-hour emergency dental care for each resident. Quality of Life and Care Deficiencies · tag F0790 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-12-03 |
| 2019-11-15 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2019-12-03 |
Fines and payment denials
No fines or payment denials on record since 2023.
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Front Porch Communities And Services Organization | 5% or greater direct ownership interest | 100% | 2022-04-01 |
| Front Porch Communities And Services Organization | adp of the snf | — | 2022-04-01 |
| Dunn, Michael Individual | adp of the snf | — | 2026-05-07 |
| Frederick, Melissa Individual | adp of the snf | — | 2017-12-30 |
| Duranteau, Nancy Individual | corporate director | — | 2021-04-01 |
| Forte, Vincent Individual | corporate director | — | 2021-04-01 |
| Handy, Joanne Individual | corporate director | — | 2021-04-01 |
| Jacobs, Laura Individual | corporate director | — | 2019-01-01 |
| Kroeker, Kevin Individual | corporate director | — | 2018-01-01 |
| Mcgovern, Marion Individual | corporate director | — | 2017-01-01 |
| Spencer, Peter Individual | corporate director | — | 2026-01-01 |
| Tonnu, Diemlan Individual | corporate director | — | 2018-01-01 |
| Wesson, Oliver Individual | corporate director | — | 2017-01-01 |
| Whittaker, Susan Individual | corporate director | — | 2018-01-23 |
| Kelly, Sean Individual | corporate officer | — | 2023-03-06 |
| Salvador, Eduardo Individual | corporate officer | — | 2017-10-03 |
| Vranich, Rachel Individual | corporate officer | — | 2022-06-17 |
| Merkin, Nickolas Individual | individual is an owner, partner or trustee of any adp of the snf | — | 2025-11-12 |
| Nelson, Harry Individual | individual is an owner, partner or trustee of any adp of the snf | — | 2025-11-12 |
| Pennington, Paige Individual | individual is an owner, partner or trustee of any adp of the snf | — | 2025-11-12 |
| Akopyan, Gevork Individual | operational/managerial control | — | 2022-10-12 |
| Dunn, Michael Individual | operational/managerial control | — | 2026-03-01 |
| Frederick, Melissa Individual | operational/managerial control | — | 2017-12-30 |
| Ichien, Christopher Individual | operational/managerial control | — | 2018-06-04 |
| Jordan, Maria Individual | operational/managerial control | — | 2024-12-19 |
| Kelly, Sean Individual | operational/managerial control | — | 2023-03-06 |
| Macango, Susan Individual | operational/managerial control | — | 2026-05-04 |
| Mcmullin, Mary Individual | operational/managerial control | — | 2025-04-01 |
| Olson, Kari Individual | operational/managerial control | — | 2021-04-01 |
| Salvador, Eduardo Individual | operational/managerial control | — | 2021-04-01 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for Webster House.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Santa Clara County.