The Terraces Of Los Gatos
Los Gatos, Santa Clara County, California · CCN 555547 · Non-profit (Corporation) · part of Humangood (17 facilities, chain average 4.5 stars)
CMS rates The Terraces Of Los Gatos 5 of 5 overall as of August 2026. 59 certified beds, 48 residents a day on average. 30 citations on record from the current inspection cycles, 4 involving actual harm; 2 fines totalling $32,487.
CMS’s ratings
The Five-Star Quality Rating System, as CMS publishes it. Where CMS gives no rating, the reason CMS gives is printed instead.
| Overall | ★★★★★ 5 of 5 |
|---|---|
| Health inspections | ★★★★★ 5 of 5 |
| Staffing | ★★★★★ 5 of 5 |
| Quality measures | ★★★★★ 5 of 5 |
| Quality: long-stay / short-stay | 5 / 4 of 5 |
Staffing
| Total nurse staffing | 4.72593 hours per resident per day |
|---|---|
| Registered nurses | 1.08461 hours per resident per day |
| Weekend total | 4.16784 hours per resident per day |
| Nursing staff turnover | 30.4% (registered nurses 18.2%) |
| Administrators who left | 0 |
Citations from health inspections
Each is a finding by a state surveyor on the date shown, in CMS’s words. The severity is CMS’s scope-and-severity grid, spelled out: harm on the left, how widespread on the right.
| Survey | Finding | Severity | Status |
|---|---|---|---|
| 2024-03-21 complaint survey |
Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-04-04 |
| 2024-03-21 complaint survey |
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2024-04-04 |
| 2023-11-09 complaint survey |
Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · tag F0658 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2023-11-27 |
| 2023-11-09 complaint survey |
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2023-11-27 |
| 2023-08-22 complaint survey |
Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · tag F0686 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2023-09-21 |
| 2022-11-14 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · tag F0684 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2022-12-14 |
| 2022-11-14 | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · tag F0757 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2022-12-14 |
| 2022-11-14 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · tag F0812 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2022-12-14 |
| 2022-11-14 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2022-12-14 |
| 2022-11-14 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · tag F0607 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2022-12-14 |
| 2022-11-14 | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · tag F0641 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2022-11-14 |
| 2022-11-14 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2022-12-14 |
| 2022-11-14 | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · tag F0695 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2022-12-14 |
| 2022-11-14 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · tag F0758 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2022-12-14 |
| 2022-11-14 | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · tag F0759 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2022-12-14 |
| 2022-11-14 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2022-12-14 |
| 2022-11-14 | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. Infection Control Deficiencies · tag F0882 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2022-12-31 |
| 2019-12-19 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · tag F0686 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2020-01-23 |
| 2019-12-19 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · tag F0689 |
G Actual harm that is not immediate jeopardy; isolated | Deficient, Provider has date of correction 2020-01-23 |
| 2019-12-19 | Provide and implement an infection prevention and control program. Infection Control Deficiencies · tag F0880 |
E No actual harm, with potential for more than minimal harm; pattern | Deficient, Provider has date of correction 2020-01-23 |
| 2019-12-19 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · tag F0623 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2020-01-23 |
| 2019-12-19 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · tag F0625 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2020-01-23 |
| 2019-12-19 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · tag F0656 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2020-01-23 |
| 2019-12-19 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · tag F0657 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2020-01-23 |
| 2019-12-19 | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · tag F0695 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2020-01-23 |
| 2019-12-19 | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · tag F0697 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2020-01-23 |
| 2019-12-19 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · tag F0755 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2020-01-23 |
| 2019-12-19 | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · tag F0757 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2020-01-23 |
| 2019-12-19 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · tag F0758 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2020-01-23 |
| 2019-12-19 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · tag F0761 |
D No actual harm, with potential for more than minimal harm; isolated | Deficient, Provider has date of correction 2020-01-23 |
Fines and payment denials
| Date | Penalty | Amount |
|---|---|---|
| 2023-11-09 | Fine | $8,190 |
| 2023-08-22 | Fine | $24,297 |
Who owns and runs it
Every owner, officer and manager CMS lists, as filed. These are the names in CMS’s ownership record; anyone named in the ownership record can ask about it on the about page.
| Name | Role | Share | Since |
|---|---|---|---|
| Humangood Norcal Organization | 5% or greater direct ownership interest | 100% | 1993-03-12 |
| Humangood Organization | 5% or greater indirect ownership interest | 100% | 2016-05-01 |
| U.S. Bank Organization | 5% or greater security interest | — | 2018-04-01 |
| Baker Tilly Advisory Group, Lp Organization | adp of the snf | — | 2025-03-21 |
| Baker Tilly US LLP Organization | adp of the snf | — | 2024-10-15 |
| Hansen Organization | adp of the snf | — | 2017-03-27 |
| Humangood Organization | adp of the snf | — | 2025-04-28 |
| Humangood Norcal Organization | adp of the snf | — | 1993-03-12 |
| Humangood Socal Organization | adp of the snf | — | 1969-01-01 |
| U.S. Bank Organization | adp of the snf | — | 2018-04-01 |
| Washington Federal Organization | adp of the snf | — | 2020-10-27 |
| Humangood Norcal Organization | operational/managerial control | — | 1993-03-12 |
| Humangood Socal Organization | operational/managerial control | — | 2025-01-01 |
| Borela, Jinky Individual | adp of the snf | — | 2022-10-16 |
| Dharmaji, Rekha Individual | adp of the snf | — | 2023-01-01 |
| Penrod, William Individual | adp of the snf | — | 2022-02-01 |
| Vangelisto, Gwen Individual | adp of the snf | — | 2021-08-30 |
| Baker, Judith Individual | corporate director | — | 2016-05-01 |
| Battison, William Individual | corporate director | — | 2011-02-03 |
| Brown, Herman Individual | corporate director | — | 2013-02-10 |
| Christopherson, Joanne Individual | corporate director | — | 2025-03-20 |
| Feller, Irene Individual | corporate director | — | 2021-03-12 |
| Griffith, Alan Individual | corporate director | — | 2019-06-30 |
| Holmes, Michelle Individual | corporate director | — | 2016-05-01 |
| Kelley, Albert Individual | corporate director | — | 2008-04-21 |
| Roth, Sharon Individual | corporate director | — | 2018-12-08 |
| Brown, Herman Individual | corporate officer | — | 2013-02-10 |
| Cochrane, John Individual | corporate officer | — | 2009-08-10 |
| Ghassemi, Bethany Individual | corporate officer | — | 2019-05-21 |
| Mcdonald, Andrew Individual | corporate officer | — | 2020-01-01 |
| Ogus, Daniel Individual | corporate officer | — | 2009-10-17 |
| Vangelisto, Gwen Individual | corporate officer | — | 2021-08-30 |
| Borela, Jinky Individual | operational/managerial control | — | 2022-10-16 |
| Cochrane, John Individual | operational/managerial control | — | 2009-08-10 |
| Dharmaji, Rekha Individual | operational/managerial control | — | 2023-01-01 |
| Ghassemi, Bethany Individual | operational/managerial control | — | 2019-05-21 |
| Gonzales, Deborah Individual | operational/managerial control | — | 2022-12-25 |
| Mcdonald, Andrew Individual | operational/managerial control | — | 2020-01-01 |
| Ogus, Daniel Individual | operational/managerial control | — | 1995-10-17 |
| Penrod, William Individual | operational/managerial control | — | 2022-02-01 |
| Vangelisto, Gwen Individual | operational/managerial control | — | 2021-08-30 |
What changed
Nothing has changed in this record since it was first loaded. The next CMS refresh is the next chance.
Tell me when this record changes
One email when the monthly CMS refresh brings a new citation, a fine or payment denial, a rating change, a flag, or a change of ownership for The Terraces Of Los Gatos.
Source: Centers for Medicare & Medicaid Services, Provider Data Catalog (public domain), files dated 2026-08-01. Ratings are CMS’s; citations are state surveyors’ findings; nothing here is estimated or a recommendation. Every nursing home in Santa Clara County.